Executive, E-Commerce

Job Description

WHAT YOU’LL CHAMPION:

• Manage day-to-day store operations across Shopee, TikTok Shop, and Lazada — listings, content updates, inventory flags, and platform hygiene 
• Set up and execute in-store promotions: flash sales, Shocking Sales, vouchers, GWPs, and platform campaigns 
• Work closely with platform key account managers (KAMs) to maximise campaign participation, platform exposure and growth opportunities.
• Coordinate and manage internal livestreams across platforms, including scheduling, setup, and execution 
• Handle customer enquiries and reviews across all platforms promptly and professionally 
• Develop and execute customer acquisition initiatives through strategic partnerships, sponsorships and marketing activations.  
• Work closely with the e-commerce lead to execute growth initiatives and flag operational gaps

WHO YOU ARE:

• Proactive. Notices what needs to be done and takes action without waiting to be told. 
• Thinks beyond completing tasks and looks for opportunities to improve results. 
• Learns quickly, adapts well and enjoys working in a fast-paced environment. 
• Calm under pressure. Stays focused and methodical when campaign days get hectic. 
• Fresh graduate or up to 2 years of working experience 
• Bachelor's degree in Business, Marketing, Communications or a related field is preferred, but not required. 
• Strong written Bahasa Malaysia and English for customer communications 
• Comfortable using Microsoft Excel or Google Sheets to analyse data. 
• Hands-on experience managing an e-commerce store (personal or professional) is a bonus, not a requirement