The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
The Executive Director of VIP Services leads the strategic direction and daily operations of VIP guest experiences, ensuring exceptional service and financial performance. This role oversees Luxury Experience, VIP Lounge, Villa Services, and high-end Suite products, maintaining a culture of excellence while driving staff development. Responsibilities include aligning guest services with the highest standards, optimizing operational efficiency, and enhancing the overall VIP experience. Duties may vary by location but consistently focus on elevating luxury hospitality and delivering unparalleled guest satisfaction.
THE DAY-TO-DAY:
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The Executive Director of VIP Services fosters collaboration across key departments, including Casino Marketing, Convention Sales & Services, Facilities, Security, Housekeeping, and F&B, ensuring seamless operations and exceptional guest experiences. This role partners with senior leadership to develop and execute strategic plans, identify revenue growth opportunities, and implement cost-saving initiatives while maintaining budget integrity.
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A key focus is on building a high-performing management team dedicated to guest service excellence, employee engagement, financial responsibility, and asset management. Leveraging performance metrics from sources like GEMGuest View, TripAdvisor, Yelp, AAA Five Diamond, and Forbes Travel Guide, the Executive Director drives continuous improvement through process enhancements, targeted training, and employee performance initiatives.
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Additionally, this role develops and executes market-driven strategies that strengthen the property’s competitive edge, optimize operational efficiency, and maximize revenue to exceed budgeted objectives and long-term profitability.
THE IDEAL CANDIDATE:
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The ideal candidate possesses a bachelor’s degree or equivalent experience in a related field, with at least two years of management experience in hotel operations. They have 2+ years’ experience in VIP Services, Front Desk, and/or Concierge, demonstrating expertise in delivering exceptional guest experiences.
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This individual excels in strategic planning and project management, effectively balancing multiple priorities while making sound decisions in a fast-paced environment. They are a strong leader with proven abilities in problem-solving, critical thinking, and decision-making, ensuring seamless operations and service excellence.
THE PERKS & BENEFITS:
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Wellness incentive programs to help you stay healthy physically and mentally
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Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
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Free meals in our employee dining room
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Free parking
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Health & Income Protection benefits (for eligible employees)
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Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
VIEW JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=19504
Are you ready to JOIN THE SHOW? Apply today!
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What We Do
The resorts and casinos of MGM Resorts International™ are some of the most famous in the world. Our 28 destinations are renowned for their winning combination of quality entertainment, luxurious facilities, and exceptional customer service. We are actively expanding our presence globally, with potential developments in a number of domestic and international markets. At MGM Resorts International, we are all striving together to deliver an enticing blend of entertainment to every corner of the world. Many of our resorts are located in Las Vegas. Las Vegas features three of the largest convention centers in the U.S., spectacular entertainment, attractions, shopping, and world-famous resorts. Whether dancing fountains, incredible stage productions, casino action, museums or natural attractions such as Lake Mead, Vegas offers something for everyone. A stroll down our streets takes you around the globe, with recreations like climbing to the top of the Eiffel Tower or taking a Venetian gondola ride. From shimmering resort pools and spa rejuvenation to nonstop nightlife, Las Vegas promises an unforgettable career destination. With all of our unique and spectacular resorts and casinos, MGM Resorts International has a world of opportunities for you to discover excitement and rewards as you provide our guests with a wonderful and memorable experience. Take a closer look at our properties. We think you'll find an opportunity that's right for you. The 81,000 global employees of MGM Resorts are proud to be recognized as one of FORTUNE® Magazine’s World’s Most Admired Companies®.
