Executive Director, Ultimate Rewards Program Management

Job Description
Join us to shape the future of our rewards program and deliver exceptional value to our customers. Make a meaningful impact by driving innovation and collaboration across teams.
As an Executive Director, Strategy - Ultimate Rewards Program Management within the Ultimate Rewards team, you will guide the strategic direction and daily operations of the rewards program. You will collaborate with diverse teams to create compelling customer experiences and ensure program excellence. Your work will help deliver value, drive engagement, and maintain competitive edge. You will collaborate with Marketing, Customer Experience, and Partnerships teams to deliver a best-in-class rewards experience.
Job Responsibilities:
• Shape and ensure execution of the long-term strategy for the Ultimate Rewards program, using customer segmentation and market insights to maximize customer value and engagement.
• Continuously assess and refine the program's value proposition to ensure alignment with customer needs and business goals.
• Establish and maintain a robust program management and oversight structure for Ultimate Rewards, ensuring compliance, transparency, and effective risk management.
• Stand up structure to ensure executive alignment and visibility into core operating and financial metrics, and decision signoff on key program strategies
• Develop and implement policies, procedures, and controls to support program integrity and operational excellence.
• Work with finance on the annual budgeting process for Ultimate Rewards, including forecasting, allocation, and tracking of program costs.
• Monitor and manage program expenses on a monthly basis, identifying opportunities for cost optimization and efficiency.
• Partner with Marketing, Customer Experience, and Partnerships teams to design and deliver compelling rewards offerings and campaigns.
• Serve as the primary point of contact for internal and external stakeholders regarding program governance and performance.
• Develop and track key performance indicators (KPIs) to measure program effectiveness, customer satisfaction, and financial performance.
• Prepare and present regular reports to senior leadership on program status, risks, and opportunities.
Required qualifications, capabilities and skills:
• 10+ years of strategy and/ or commercial experience in credit cards, financial services, or similar industries
• Proactive, flexible, comfortable working in a fast-paced environment, comfortable with ambiguity and white space. Extremely collaborative and able to work across leadership levels, teams, functions and situations.
• Detail oriented and execution focused, with a proven ability to deliver results in a complex, highly matrixed environment without direct control of resources. Not afraid to roll up sleeves and get into the details to get the job done.
• Ability to see the big picture and understand the holistic Product Roadmap and how its moving pieces fit together.
• Service-oriented, with an eye toward both external (Card members) and internal (Card product leaders) customers. Identifies customer needs and focuses on meeting those needs effectively.
• Identify issues, structure the problem clearly, identify and get the data needed to make a decision, frame the decision, identify key stakeholders and develop buy-in, make recommendations, articulate trade-offs and drive to resolution.
• Growth mindset, collaborative, positively contributes to team culture
• Bachelor's degree in Business, Finance, Marketing, or related field;
Preferred qualifications, capabilities, and skills:
• MBA or advanced degree preferred.
• 10+ years of experience in loyalty/rewards program management, strategy, or related field, with at least 5 years in a leadership role.
• Proven experience in developing and executing customer-centric strategies using segmentation and analytics.
• Strong financial acumen with experience managing large budgets and optimizing program costs.
• Experience developing or leading products, preferably financial products or capabilities in complex environment with multiple releases and inter-dependencies
Demonstrated ability to build and lead cross-functional teams in a matrixed environment.
• Excellent communication, presentation, and stakeholder management skills along with experience in financial services or consumer rewards programs strongly preferred.
About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.