Executive Director - Secured Lending Operations Director

Job Description
Join our dynamic Middle Office Securitized Products team as an Executive Director, where you'll lead global operations and drive transformative change across our Asset-Backed and Commercial Real Estate Secured Lending businesses. This is a unique opportunity to shape strategy, enhance client experiences, and champion innovation while managing high-performing teams. If you're a strategic leader passionate about operational excellence and building future-ready organizations, we invite you to make an impact with us.
As the Executive Director in the Middle Office Securitized Products team, you will be responsible for delivering the Operations and Funding strategy to support our Asset-Backed and Commercial Real Estate Secured Lending businesses across North America (NAMR), Europe, Middle East, Africa (EMEA), Latin America (LATAM), and Asia-Pacific (APAC). You will collaborate extensively with senior business leads and support functions to enhance client experiences, ensure a robust control environment, and transform business processes and platforms for scalability. In this role, you will report directly to the Global Head of Securitized Products Group Middle Office based in New York.
Job Responsibilities:

• Lead a team of 30+ employees across 6 locations, strategically allocating resources to support daily operations, transformation initiatives, and learning and development programs
• Cultivate strong, trusted relationships with Business and Technology partners, including support functions such as Finance, Risk, and Compliance
• Serve as the primary point of contact for comprehensive front-to-back Operations support, engaging with both internal and external stakeholders
• Support the execution of strategic platform re-engineering initiatives to drive scalability, minimize manual interventions, and strengthen the controls environment
• Champion the adoption of intelligent automation solutions to enhance operational efficiency and productivity
• Foster a transparent performance development culture rooted in meritocracy, continuous communication, timely feedback, and effective supervisory oversight
• Engage, motivate, and influence direct reports, teams, and peers to elevate employee engagement and retention, collaborating closely with support functions
• Develop a robust succession pipeline and critical talent bench, equipping the organization with future-ready skills to support ongoing growth and evolution
• Direct the implementation of an effective, proactive, and sustainable controls program
• Oversee budget planning and management across teams, promoting financial discipline and supporting team development and retention

Required qualifications, capabilities, and skills:

• 10+ years working in secured lending operations
• Demonstrated expertise in leadership and management disciplines, with a strong background in operational excellence and people management
• Proven track record in operations management, overseeing large teams across multiple locations and business lines, and successfully driving transformative organizational change and process innovation
• Exceptional relationship-building skills, with the ability to influence colleagues, business leaders, and functional partners effectively
• Confident and articulate communicator, adept at delivering clear and concise verbal and written updates, and sharing strategic direction with stakeholders and the broader community
• Strategic thinker with a collaborative approach to problem-solving, partnering with teams to enhance processes and controls through continuous improvement
• Consultative mindset, skilled at understanding and anticipating business partner needs and proactively delivering tailored solutions
• Results-oriented, with the ability to resolve issues efficiently, collaborate with internal and external stakeholders, and consistently execute on deliverables while communicating progress and strategic priorities
• Highly motivated professional with advanced skills in strategy, problem-solving, transformation, and strong influencing, interpersonal, and communication abilities
• Well-developed analytical skills and a strong intellectual curiosity
• Committed to fostering a culture of risk awareness, with a proactive approach to risk identification and assessment

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.