At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.
We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.
Job TitleExecutive Director of Revenue Cycle Technology and Innovation
LocationCleveland
FacilityRemote Location
DepartmentInstitute Finance-Finance
Job CodeT97660
ShiftDays
Schedule7:00am-5:00pm
Job Summary
Job Details
Join the Cleveland Clinic team, where you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.
The Executive Director of Revenue Cycle Technology and Innovation provides strategic direction, oversight and expertise in technology and innovation for Revenue Cycle Management (RCM) enterprise wide. This leader evaluates the healthcare industry on emerging technology solutions and applies the latest advancements on technology platforms to enhance outcomes and efficiency in RCM. Additionally, this leader partners with other leaders across the organization on technology platforms and workflows that impact RCM to optimize financial performance and ensure compliance.
This leader serves as the core member of the revenue cycle senior leadership team, reporting directly to the Vice President Revenue Cycle Management and matrix to the Chief Information Officer.
A caregiver who excels in this role, will:
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Lead the development and execution of enterprise RCM technology and innovation strategy, aligning with organizational objectives and performance targets. Manage the enterprise RCM technology roadmap, identifying opportunities to leverage technology for revenue optimization, workflow efficiencies and process improvements.
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Lead enterprise RCM’s special projects, to include ideating, building business cases, seeking feedback and endorsement, executing, and driving results. Evaluate new technology vendors, expanding analytics capabilities across the global enterprise, and contributing to the achievement of RCM performance objectives.
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Lead all technology teams reporting to RCM; providing strategic guidance and thought leadership while driving forward the development of new solutions, prioritization of innovative technologies, and alignment with vendor capabilities to ensure enterprise technology strategy is an enabler to RCM, including US and International markets.
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Be accountable for execution and optimization of all platform technologies supporting RCM in collaboration with technology teams to achieve the best financial outcomes and ensure compliance. Lead team of Business Process Analysts focused on identifying efficiencies in workflows through technology and process solutions; providing strategic direction, thought leadership, execution of technology optimization and projects, and providing guidance necessary for the team’s success.
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Coordinate all Data and Analytics (D&A) team members decentralized to RCM, provide consistent expectations for operational reporting and other key analytics activities. Maintain close relationship with enterprise data teams to ensure RCM receives support necessary to achieve key objectives.
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Manage relationships with key technology vendors (i.e. Epic, 3M, Experian, etc.) and collaborate with internal stakeholders to ensure that enterprise RCM needs are represented in technology forums and governance meetings. Provide feedback to vendors based on organizational challenges and objectives.
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Actively engaged in enterprise technology governance across the organization and technology business units that impact RCM, reconciling enterprise strategies and programs (i.e. access transformation, clinical operations, digital) with RCM to ensure alignment of resources, objectives, technology transformation, and enhance financial performance. Additionally, partner with clinical and administrative leaders on technology solutions and workflows that impact upstream and downstream to RCM to optimize revenue and ensure compliance.
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Strategic thought partner to RCM and ITD leadership while fostering a culture of continuous improvement and innovation, lead efforts to evaluate, implement, and adopt innovative healthcare technologies to achieve operational efficiencies and performance goals, ensuring that Cleveland Clinic remains at the forefront of the industry. Identify emerging trends, assess gaps in the current technology stack, and position the organization to capitalize on new opportunities.
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Perform ongoing evaluation of healthcare and technology industries, identifying trends in new technology and solutions and evaluating them against the mid and long-term strategic objectives of Cleveland Clinic. Position the organization to achieve benefit realization through new technologies and solutions.
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Oversee department’s capital and operational budget, measure budgetary performance and mitigate strategies when needed.
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Participate in the creation of RCM OKRs, provide thought partnership to how technology solutions can enable the business to achieve its strategic performance targets. Align technology OKRs to RCM OKRs.
Minimum qualifications for the ideal caregiver include:
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Bachelor’s degree
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Certified Revenue Cycle Representative (CRCR) or Epic certification in Resolute within first year in position
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A minimum of 15 years of professional leadership and functionally relevant experience, including demonstrated increasing responsibilities in management experience, preferably in a large healthcare environment
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Significant leadership experience in RCM and technology, particularly within Epic organizations
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Proven success in implementing innovative technology solutions to achieve performance objectives in fast-growing healthcare environments
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In-depth knowledge of the healthcare technology landscape, including key vendors like Epic (and its third-party ecosystem), and a demonstrated understanding of RCM operations
Preferred qualifications for the ideal caregiver include:
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Master’s degree in Healthcare Administration or MBA (may offset five years of professional and functionally relevant experience)
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Project Management Professional (PMP) and industry credentials in HIMSS, CHIME and/or Data & Analytics
Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link to see how we provide what matters most to you: https://jobs.clevelandclinic.org/benefits-2/
Physical Requirements:
- Ability to communicate and exchange accurate information.
- Ability to perform work in a stationary position for extended periods.
- Ability to work with physical records or operate a computer or other office equipment.
- In some locations, ability to travel throughout the hospital system.
- In some locations ability to move up to 25 lbs.
Personal Protective Equipment:
- Follows standard precautions using personal protective equipment as required.
The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.
Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.
Please review the Equal Employment Opportunity poster.
Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities
Cleveland Clinic Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cleveland Clinic and has not been reviewed or approved by Cleveland Clinic.
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Healthcare Strength — Health coverage is described as comprehensive and cost-effective, with broad in-network access and supportive wellness features. Feedback suggests medical, dental, vision, and ancillary services are well-integrated and valuable for families.
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Retirement Support — Retirement offerings include a pension component alongside a matched savings plan, contributing to long-term financial security. Feedback suggests these elements compare favorably to many local options.
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Parental & Family Support — Paid maternity and parental leave are highlighted as stronger than many regional employers. Additional family supports like adoption assistance and education aid further enhance perceived value.
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What We Do
Cleveland Clinic, located in Cleveland, Ohio, is a not-for-profit, multispecialty academic medical center that integrates clinical and hospital care with research and education. Founded in 1921 by four renowned physicians with a vision of providing outstanding patient care based upon the principles of cooperation, compassion and innovation, Cleveland Clinic has become one of the largest and most respected hospitals in the country. Cleveland Clinic facilities can be found throughout Northeast Ohio, as well as around the country and world including: Cleveland Clinic Florida Cleveland Clinic Canada Cleveland Clinic Abu Dhabi Cleveland Clinic Lou Ruvo Center for Brain Health - Las Vegas Cleveland Clinic health system includes eight regional hospitals, 16 family health centers, a children's hospital for rehabilitation and one affiliate hospital. Cleveland Clinic is accredited by The Joint Commission, the nation’s largest accreditor of healthcare organizations. Our family health centers offer: Outpatient care Primary care Numerous subspecialties Numerous locations All of our hospitals, family health centers, outpatient clinics and home healthcare programs are also accredited by The Joint Commission under its hospital accreditation program.
