Executive Director of Operations

About Intutive Health Founded in 2008, Intuitive Health pioneered the combined emergency room and urgent care model, setting a new standard for innovation and accessibility in the ambulatory care space. Partnering with leading health systems nationwide, Intuitive Health builds and operates retail healthcare facilities that seamlessly integrate urgent care and emergency services under one roof. This innovative model enhances patient experience, reduces unnecessary emergency care costs, and empowers health systems to expand their market presence. Ranked among the top 1% of global retailers in customer satisfaction, Intuitive Health serves more than 1 million patients annually. For more information, visit IHERUC.com.

Location: Southwest Region (New Mexico based)
Relocation Assistance: Available

Position Overview

Intuitive Health is seeking a dynamic Executive Director of Operations to lead a network of high-volume emergency and urgent care centers in the Southwest region. This role is accountable for multi-site operational performance across a complex, 24/7 clinical environment, leader development, and delivery of regional financial and performance priorities.

This leader will own and drive continuous improvement across the region and serve as a key operational partner to health system stakeholder(s), ensuring alignment on performance goals, patient experience, quality outcomes, and operational execution.

Key Responsibilities

Operational Leadership, Partner Management & Continuous Improvement

• Own regional operational performance and continuous improvement across multiple high-volume emergency and urgent care locations.
• Own regional P&L performance, including budgeting, forecasting, labor optimization, and expense management.
• Drive site-level performance in volume, access, patient experience, quality, and financial metrics; ensure results are sustained through clear cadence and accountability.
• Own the regional performance improvement roadmap-identify performance gaps, prioritize initiatives, and lead execution to improve.
• Establish and maintain operating rhythms (dashboards, reviews, site visits, leader routines) that ensure consistent execution and rapid issue resolution across sites.
• Ensure compliance with applicable regulatory standards, payer requirements, and quality benchmarks.
• Serve as the primary operational liaison to the health system partner(s), building strong relationships and ensuring alignment on goals, standards, and operational expectations.
• Partner closely with medical leadership to align operational performance with clinical quality, patient safety, and provider engagement initiatives.
• Lead cross-functional collaboration with corporate support teams (finance, HR, revenue cycle, marketing) to deliver operational targets and implement improvement initiatives.
• Provide data-driven insights and recommendations to executive leadership, including performance reporting, trend analysis, and action plans.

Team Development & Culture

• Directly lead and mentor a team of Program Directors and site-level operational leaders.
• Build and sustain a high performing, engaged culture with clear expectations, consistent coaching, and strong follow-through.
• Support local leaders in recruiting, onboarding, training, performance management, and development.
• Foster collaboration across operational, clinical, and shared-service teams to ensure seamless site performance.

Qualifications

• Bachelor’s degree required; Master’s (MBA, MHA) preferred.
• Experience in emergency services, urgent care, or high-acuity ambulatory environments strongly preferred.
• 7+ years of progressive healthcare operations leadership experience, including multi-site oversight.
• Demonstrated success driving measurable operational improvement in a high-volume, KPI-driven environment.
• Strong financial acumen with P&L ownership and disciplined labor/expense management.
• Strong relationship-builder with ability to influence at all levels-from frontline to executive leadership, including external stakeholders/partners.
• Experience in partnership-based, matrixed, or multi-stakeholder environments strongly preferred.

Intuitive Health is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. All employment decisions are based on qualifications, merit, and business needs.