We are a business support services firm with offerings in Human Resource Management, Expatriate and Allied Services, and Estate Management. Our client, a pace setter in the insurance Industry is seeking to hire a talented Executive Director, Life.
Key Focus
This role is individually accountable for ensuring operations, including Client Services and the
Administration back office, function optimally, over periods of 1-2 years.
Descriptor
• Takes overall accountability for the operation of the unit including, but not limited to, the client servicing operating model and the back office operations
• Accountable for the business plan
• Integrates delivery and metrics across the people, process, finance and customer dimensions of the business
• Ensures that a comprehensive information management strategy is in place
• Ensures the realization of high performance individuals and teams
• Ensures effective resourcing of department and constant service delivery
• Develops and implements a cost effective data strategy
• Restructures Technology services when needed
• Provides vision, direction and leadership to IT resources and structures.
• Accountable for Facilities
• Liaises with banks for collections and payments
Key Result Areas
Operational Efficiency
• Implements a cost-effective client service and data strategy.
• Sets direction for the Business.
• Takes accountability for the business plan.
• Integrates delivery and metrics across the people, process, finance and client dimensions.
• Delivers on strategic projects as requested.
• Provides vision, direction and leadership to IT resources and structures.
Information Management
• Restructures Technology service when needed.
• Ensures that a comprehensive information strategy is in place.
Budget Control
• Manages overall expenses, including cost reductions.
Service Delivery Management
• Implements strategies and initiatives to increase service delivery.
• Drives operational excellence throughout area of supervision.
• Defines and implements best operating practice in client services.
• Defines performance parameters (including balanced scorecard) and measurements for area under supervision.
Team Effectiveness:
• Individually accountable for customer/client service delivery through efforts of a team, for periods of 3 months up to a year.
• Accountable for others' time, task and output quality, for periods of up to 1 year.
• Balances own priorities with directing and motivating others.
• Plans and assigns work over the applicable period.
• Guides and directs staff to achieve operational excellence standards.
• Creates a climate for optimal performance.
• Manages performance.
• Selects potential staff to sustain customer/client service delivery.
• First degree and other professional qualification is mandatory
• 20-25 years’ work experience in relevant role
only qualified candidates will be contacted
What We Do
Fosad Consulting is an independent cross-industry HR and Engineering consulting firm. We partner with international and local companies seeking to accelerate the growth of their businesses by providing solutions that drive their businesses to succeed. Our solutions cater to multiple industries, including the oil and gas, financial services, telecommunications, transport, hospitality, healthcare and retail; and our projects are supported by professionals who have proven that they have what it takes to deliver against the odds to delight our clients.
For over 20 years we have provided hands-on solutions to a number of global brands, hence we understand how they work, their expectations, as well as the need to constantly provide services that are top-notch and meet the required global standards.
We are a leading provider of specialist Outsourcing solutions that extend to HR Services, Engineering, Expatriate Management protocols, Procurement, Learning & development interventions, Oil & Gas, and a host of services to some of the world’s most interesting brands.
We are proud members of the Nigerian American Chamber of Commerce – a foremost organisation that seeks to bridge the gap between Nigerian businesses and their counterparts in the United States. We are also registered members of the Networking with the United States of America (NUSA) program; under the auspices of the US Commercial Service initiative in Nigeria.
Part of our commitment to customer service means giving our clients honest, straightforward and, sometimes, even difficult advice. At Fosad we know you can’t afford to get it wrong and that’s why we do everything to make sure you get it right.
