Help protect the firm and deliver a stronger client experience through well-controlled, high-quality Know Your Client operations. This leadership role gives you broad visibility across Europe coverage while operating from India. You will set direction, strengthen governance, and drive measurable improvements in quality, timeliness, and productivity. You will partner closely with front office and middle office stakeholders to deliver consistent onboarding and renewal outcomes. You will build and develop teams across Hyderabad and Bengaluru while advancing digitization and automation.
As an Executive Director – KYC / AML Operations (WKO EMEA Production, India) in Wholesale KYC Operations, EMEA Production, you will lead teams across Hyderabad and Bengaluru supporting Europe (including the Middle East and Africa) to deliver high-quality Know Your Client renewals and onboarding. You will drive day-to-day execution through a clear operating rhythm, disciplined performance management, and transparent reporting. You will strengthen governance, audit readiness, and control execution while continuously improving the operating model to raise productivity and client outcomes. You will act as a senior escalation point and partner across stakeholders to resolve issues quickly and sustainably.
Job responsibilities- Lead the India Europe Wholesale Know Your Client renewal organization with shared accountability for strategy, performance, risk and controls, and people leadership across Hyderabad and Bengaluru
- Own Anti-Money Laundering and Know Your Client operational outcomes for the Europe book of work, including quality, timeliness, capacity management, and client experience
- Establish a clear operating rhythm across planning, prioritization, check-ins, governance routines, and performance reporting
- Partner with Middle Office, Sales, and other internal stakeholders to deliver strong onboarding and renewal experiences
- Serve as a senior escalation point for Know Your Client and Anti-Money Laundering issues, ensuring effective triage, root-cause analysis, and timely remediation
- Strengthen governance, audit readiness, and control discipline through clear procedures, ownership, evidence standards, and timely issue closure
- Deliver process simplification, re-engineering, and transformation initiatives with measurable return on investment and sustained adoption
- Advance digitization and operational effectiveness across workflow management, document storage and archiving, and data distribution
- Improve performance through scorecards, continuous improvement routines, and clear success measures tied to client, productivity, and quality outcomes
- Develop talent through coaching, disciplined delegation, training, succession planning, and leadership continuity
- Drive a culture of accountability, partnership, and consistent execution across the organization
- 10 years of relevant experience in financial services operations, program management, transformation, and/or client experience disciplines
- Proven experience in Know Your Client and Anti-Money Laundering operations, including renewals and onboarding within a strong control framework
- Strong understanding of financial markets and products
- Demonstrated experience leading teams and complex operational delivery with measurable outcomes
- Demonstrated ability to operate effectively in a fast-paced, deadline-driven environment with focus on controls, risk mitigation, and efficiency
- Strong stakeholder management and influencing skills across levels and functions
- Ability to communicate complex operational risk, performance, and technical concepts to senior audiences clearly and in a structured way
- Strong written communication skills with executive-ready messaging
- Strong prioritization and multi-tasking capability across competing demands
- High attention to detail with disciplined follow-through
- Demonstrated ability to define, monitor, and drive performance objectives and service standards aligned to control expectations
- Demonstrated ability to identify opportunities for AI and automation integration within operational workflows, including experience evaluating, implementing, or governing AI-driven solutions to achieve scalable process improvements and strategic objectives
- Experience leading teams through adoption of AI-enabled analytics, workflow automation, and intelligent process tooling to improve accuracy, reduce manual effort, and strengthen control outcomes
- Experience leading multi-region service teams and contributing to operating model design across complex stakeholder groups
- Experience building performance scorecards and continuous improvement routines tied to client experience, utilization, productivity, and quality outcomes
- Demonstrated success strengthening audit readiness through evidence standards, governance routines, and disciplined control execution
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Skills Required
- 10 years of relevant experience in financial services operations, program management, transformation, and/or client experience disciplines
- Experience in Know Your Client and Anti-Money Laundering operations, including renewals and onboarding within a strong control framework
- Strong understanding of financial markets and products
- Experience leading teams and complex operational delivery with measurable outcomes
- Ability to operate effectively in a fast-paced, deadline-driven environment with focus on controls, risk mitigation, and efficiency
- Strong stakeholder management and influencing skills across levels and functions
- Ability to communicate complex operational risk, performance, and technical concepts clearly to senior audiences
- Strong written communication skills with executive-ready messaging
- Strong prioritization and multitasking capability across competing demands
- High attention to detail with disciplined follow-through
- Ability to define, monitor, and drive performance objectives and service standards aligned to control expectations
- Ability to identify opportunities for AI and automation integration within operational workflows
- Experience evaluating, implementing, or governing AI-driven solutions for scalable process improvements
- Experience leading teams through adoption of AI-enabled analytics, workflow automation, and intelligent process tooling
- Experience leading multi-region service teams and contributing to operating model design
- Experience building performance scorecards and continuous improvement routines
- Success strengthening audit readiness through evidence standards, governance routines, and disciplined control execution
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Health coverage is considered comprehensive, including medical, dental, and vision, alongside wellness and mental health resources. Some locations add onsite health centers and related wellbeing support.
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Retirement Support — Retirement offerings include a 401(k)-type savings plan and related financial benefits, with options such as employee stock purchase participation. Financial planning resources are also highlighted to support long-term savings.
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Parental & Family Support — Paid parental leave of 16 weeks for birth or adoption is available for all parents. Child care and back-up child care resources further reinforce family support.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
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