Executive Director, HR Operations Transformation Leader

Job Description
As the Executive Director, Operations Transformation Leader within the Human Resources Operational Team, you will play a pivotal role in revolutionizing our operational processes and systems. This position demands a forward-thinking leader who can harness the power of data and modern AI technologies to drive significant improvements and efficiencies. You will be instrumental in guiding our organization toward becoming a fully touchless and digitized entity, ensuring that we remain at the forefront of industry innovation.
In this strategic role, you will need to possess a comprehensive understanding of operational dynamics which will enable you to effectively integrate technological advancements with human capital strategies, fostering an environment that supports seamless change and continuous improvement.
You will have a demonstrated history of successfully leading large-scale transformation projects. They will bring a robust background in operational practices, including talent management, organizational development, and change management. Your leadership will be crucial in aligning our transformation initiatives with broader business objectives, ensuring that we not only meet but exceed our strategic goals.
You are a visionary leader who is passionate about leveraging cutting-edge technologies to enhance operational excellence and drive organizational success.
Job responsibilities:

• Develop and implement a comprehensive operations transformation strategy aligned with the organization's overall business objectives.
• Collaborate across a wide range of functions to identify and prioritize transformation initiatives that will enable us to re-imagine our way of working.
• Lead cross-functional teams to design and execute transformation, leveraging cutting edge capabilities
• Utilize data-driven insights to identify opportunities for operational enhancements and delivering scale
• Drive initiatives that enhance employee engagement, talent development, and organizational culture
• Communicate effectively with stakeholders at all levels to build support and drive commitment to transformation goals.
• Establish key performance indicators (KPIs) to measure the success of transformation initiatives.
• Monitor and report on progress, making adjustments as necessary to achieve desired outcomes.

Required qualifications, capabilities, and skills:

• Bachelor's degree in Business Administration, Operations Management, Human Resources, or a related field.
• 10 years of experience in operations management
• 5 years in a senior leadership role.
• Proven experience in leading large-scale transformation projects.
• Strong background in data, human resources, with experience in talent management, organizational development, and change management.
• Exceptional strategic thinking and problem-solving skills.
• Strong leadership and team-building abilities.
• Excellent communication and interpersonal skills.
• Proficiency in data analysis and performance measurement.
• Ability to manage multiple projects and priorities in a fast-paced environment.

Preferred qualifications, capabilities, and skills:

• MBA or advanced degree preferred.
• Results-oriented with a strong focus on achieving goals.
• Collaborative and able to work effectively with diverse teams.
• Adaptable and open to change, with a continuous improvement mindset.
• High level of integrity and professionalism.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Human Resources plays a critical role in driving the employee experience, shaping the firm's culture and building a diverse and inclusive workforce. We are a strategic partner to the business - working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.