Executive Director, Global Credit Services

About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape. 

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

Assists the VP of Global Credit Services in establishing sound credit risk policies, procedures, and the company’s risk appetite framework.  Aligns the credit risk framework with industry best practices as well as fundamental compliance with governance throughout the globe. 

Responsible for strategic execution of underwriting new accounts, ongoing credit risk management processes, and ensuring appropriate and timely identification, measurement, monitoring and reporting of credit risk while having appropriate policies and practices in place to strategically operate within risk appetite.

Key responsibilities include: leading a team of credit analysts of varying skillsets, diversity, and background, implementing global credit policy and governance frameworks, strategic credit analytics and reporting, and managing the operations of key credit support functions (underwriting, risk management and risk monitoring).
 

Job Duties and Responsibilities

• Develops and recommends credit objectives, policies, and procedures. Provides strategic direction and guidance to leaders engaged in credit risk management, to include direct supervision of staff. Manages and directs the credit portfolio to ensure alignment with strategic direction of enterprise, overseeing the credit portfolio.

• Directs and provides oversight of the interpretation of credit analysis and reporting from each line of business to executive management and regulatory agencies. Follows current and long-term strategic direction for the Credit Risk function throughout the enterprise. Actively monitors or reviews credit quality within the portfolio, risk ratings, financial statements of customers, and acts appropriately to minimize losses.

• Ongoing training and mentoring of direct reports of varying levels and skillsets.   

• Assumes responsibility and is accountable for adherence to policies and procedures. Directs the development or revisions of policies, procedures, and agreements to ensure compliance with audit and regulatory processes.

• Actively seeks opportunities to implement risk controls to the existing processes of the Global Credit Services department, as well as the company as a whole. 

• Resolves credit policy issues identified internally or externally by coordinating and communicating due diligence efforts with line-of-business leaders.

• Collaborates daily with the Global Collections Team, the Global Payments Team, as well as with Sales Leaders to assist in Accounts Receivable/Collections balances.  Implement strategic collections strategies to assist in balance reductions. 

• Oversee credit underwriting decisions, risk management decisions, new order release requests for existing customers globally, and repayment plans for past due accounts.

Basic Qualifications & Experience

• Bachelor’s degree in Business, Finance, Accounting, or related field
• Minimum of 10 years of experience in underwriting and risk management
• Proven track record of senior leadership experience in building and leading risk and credit teams.

• Director level experience in risk management for the payment industry, minimum of 5 years.
• Well versed in understanding various laws, regulations, and governance requirements (FCRA, KYC, AML, etc.). 
• Ability to analyze financial statements of customers and succinctly summarize the risks, mitigations, and probability of a bankruptcy. 
• Ability to strategize on collections of past due accounts, working knowledge of bankruptcy laws and bankruptcy risk, as well as bankruptcy risk management strategies that help reduce losses. 

Skills:

• Excellent leadership, communication and presentation abilities
• High proficiency in risk management tools and credit policies
• Strategic thinking and problem-solving expertise
• D&B, Credit Risk Monitor, understanding of aging receivables balances and collections practices
• Strong Excel Spreadsheet skills are required for this position

Position is based in Irving, Texas and is not eligible for remote work. 

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people.  Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”