Executive Director, eFICC Support Engineer

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

Technical Leadership:

• Provide senior L2/L3 leadership for the FICC e-trading stack (pricing, market making, RFQ, order routing, market data, and post-trade), acting as the primary SME for production operations.
• Mentor support engineers in diagnostics, observability, incident command, and operational best practices; set standards for runbooks, alerting, and RCA quality.
• Champion SRE disciplines (SLOs, error budgets, toil reduction) to drive reliability and efficiency.

Solution Delivery:

• Ensure operational readiness of new features and releases by defining and validating non-functional requirements (availability, latency, resiliency, capacity) and support acceptance criteria.
• Execute production readiness reviews, venue/FIX certification, and cutover/rollback procedures; coordinate safe deployments with dev, infra, and change management.
• Validate and monitor changes impacting venues, protocols, and connectivity to minimize production risk.

Stakeholder Collaboration:

• Partner with traders, quants, developers, infrastructure, risk, and vendors/venues to triage issues, prioritize fixes, and maintain reliable connectivity and data quality.
• Provide clear, timely communications during incidents and scheduled changes; deliver concise status and post-incident reporting to front office and control partners.

Support Review and Quality Assurance:

• Maintain high-quality support artifacts: runbooks, SOPs, knowledge base, and operational dashboards; ensure they are current, version-controlled, and actionable.
• Review and enhance monitoring, alerting, logging, and traceability with development to improve supportability and faster diagnostics.
• Peer-review operational scripts, configs, and automation; validate in lower environments before production.

Innovation & Continuous Improvement:

• Lead blameless RCAs, implement permanent remediations, and track them to closure; automate repeatable tasks and common failure recoveries.
• Reduce MTTR/MTTD through improved detection, self-healing, and better diagnostic tooling; proactively address latency and capacity hotspots.
• Stay current on venue/protocol changes and industry best practices in low-latency operations; introduce relevant enhancements.

Risk & Compliance:

• Uphold operational risk and security controls (access management, segregation of duties, change control, SOX) and ensure audit readiness.
• Support regulatory obligations (e.g., timestamp accuracy, retention, trade reporting timeliness) through robust controls and monitoring.
• Maintain BCP/DR readiness; plan and execute regular failover and resilience tests with documented outcomes.

Incident Management & Support:

• Lead P1/P2 incident response as incident commander; coordinate cross-team workstreams and manage stakeholder communications.
• Perform deep production troubleshooting (logs/metrics/traces, FIX tag analysis, GC/heap/thread diagnostics, network and venue connectivity).
• Provide on-call coverage aligned to trading hours; proactively detect and resolve issues to minimize client and trader impact.

Project Planning:

• Contribute operational estimates, environment readiness, and runbook updates to project plans; ensure smooth handover to production.
• Forecast capacity and latency budgets; plan platform upgrades, maintenance windows, and performance testing.
• Define, monitor, and report service KPIs/SLOs (availability, latency, error rates) to drive accountability and continuous improvement

CROSS-FUNCTIONAL RELATIONSHIPS

Trading Desk:

Collaborate closely with traders to understand business requirements, trading strategies, and operational needs.

Product Management:

Partner with product managers to prioritize features, align technology solutions with business goals, and deliver value to clients.

Business Analysts:

Work with business analysts to clarify requirements, assess feasibility, and translate business needs into technical specifications.

Risk & Compliance Teams:

Coordinate with risk management and compliance teams to ensure all solutions adhere to internal policies and regulatory standards.

Quality Assurance (QA):

Engage with QA teams to develop and execute comprehensive testing strategies, ensuring system reliability and performance.

Infrastructure & DevOps:

Collaborate with infrastructure and DevOps teams to optimize deployment pipelines, automate processes, and ensure system scalability and resilience.

Other Technology Teams:

Partner with other technology groups (e.g., data, security, client connectivity) to deliver integrated, end-to-end solutions.

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]
• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit

Job Location

150 Cheapside, London, UK

Employment Type

Regular

Weekly Hours

35

Skills

Application Development, Coaching, Decision Making, Enterprise Technologies, Leadership, Production Support, Project Management, Solutions Design, Stakeholder Management, Technical Architecture