We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
The Executive Director Customer and Sales Engagement Platforms is a senior technology leader accountable for driving innovation, operational excellence, and technical strategy in support of the division’s growth objectives. This leader will define and guide the development of Agentic AI solutions that enhance seller productivity, automate workflows, and elevate the account management experience. The role has full oversight of Salesforce platform support and engineering activities, including system architecture, environment management, integrations, data quality, governance, and continuous modernization efforts.
This executive will lead a team of lead directors, architects, and technology professionals—providing mentorship, performance management, and career development to build a high‑performing, AI‑forward organization. Partnering closely with Sales, Account Management, Product, Data, and Enterprise Technology stakeholders, the Executive Director ensures alignment of technology initiatives to business outcomes while fostering a culture of innovation, collaboration, and accountability. The role requires a balance of strategic vision, hands‑on leadership, and deep understanding of emerging AI capabilities and enterprise platform ecosystem management.
Required Qualifications
- 15+ years of progressive technology leadership experience, including at least 7–10 years managing large, complex CRM, AI, or enterprise platform environments.
- Deep expertise in Salesforce technologies—Sales Cloud, Service Cloud, CPQ, Experience Cloud, integrations, data architecture, and platform operations.
- Proven experience delivering AI/ML or agentic AI solutions (e.g., workflow agents, copilots, predictive insights) in a revenue‑facing domain such as sales, customer success, or account management.
- Demonstrated ability to lead large, multi-disciplinary technical teams, including directors, architects, engineers, platform operations, and vendor partners.
- Strong architecture background with hands-on understanding of API strategies, data pipelines, integration patterns, security frameworks, and cloud-native engineering.
- Track record of driving digital transformation, modernizing legacy systems, and delivering enterprise-grade technology programs with measurable business outcomes.
- Exceptional stakeholder management and communication skills, with experience partnering with senior Sales, Customer Success, Product, and Enterprise Tech leaders.
- Financial management experience, including budget ownership, investment planning, vendor negotiation, and licensing optimization.
- Knowledge of responsible AI principles, governance, data privacy, and compliance requirements relevant to enterprise applications.
- Agile/lean delivery leadership with proven success improving delivery throughput, team maturity, and operational reliability.
Preferred Qualifications
- Experience deploying agentic AI, autonomous workflows, or large‑language‑model–based automation in enterprise sales, customer success, or revenue operations environments
- Salesforce certifications such as Salesforce Certified Technical Architect (CTA), Application Architect, System Architect, or Sales/Service Cloud Consultant.
- Experience in deploying Salesforce Agentforce and Data360 solutions focused on sales and account management use cases.
- Background in leading global or multi-division technology teams, including offshore/nearshore delivery models and vendor ecosystems.
- Proven success modernizing enterprise CRM ecosystems, including API-first architectures, event-driven platforms, middleware, and cloud-native engineering.
- Strong change leadership and organizational transformation capabilities, with experience driving adoption of AI solutions and shifting teams toward modern engineering and operational practices.
Education
Bachelors degree in Computer Science, Information Systems or equivalent work experience
Pay Range
The typical pay range for this role is:
$175,100.00 - $334,750.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Skills Required
- 15+ years of progressive technology leadership experience
- 7-10 years managing large, complex CRM or AI platform environments
- Deep expertise in Salesforce technologies
- Proven experience delivering AI/ML solutions in revenue-facing domains
- Demonstrated ability to lead large technical teams
- Strong architecture background with understanding of API strategies and data pipelines
- Track record of driving digital transformation and delivering enterprise technology programs
- Exceptional stakeholder management and communication skills
- Financial management experience, including budget ownership and vendor negotiation
- Knowledge of responsible AI principles and compliance requirements
- Agile/lean delivery leadership
CVS Health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CVS Health and has not been reviewed or approved by CVS Health.
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Healthcare Strength — Healthcare coverage is positioned as comprehensive for benefits-eligible colleagues, including medical, dental, and vision with free preventive care and access to virtual care and select no-cost MinuteClinic services. Mental health support is also highlighted with no-cost confidential counseling sessions per issue.
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Retirement Support — Retirement benefits include a 401(k) with a dollar-for-dollar match up to 5% after meeting service and hours requirements. Ownership programs are also offered through an employee stock purchase plan with a stated purchase discount.
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Pay Growth & Progression — A companywide minimum wage floor establishes a baseline that is framed as a positive starting point in some roles and markets. Unionized or high-cost areas are described as having clearer wage scales and step-ups that can materially lift pay over time.
CVS Health Insights
What We Do
CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners. Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.
