Help protect clients and enable confident commerce by leading fraud prevention for commercial and prepaid card programs. In this role, you will guide a prevention-focused operations organization and partner across product, technology, and risk teams to modernize platforms and processes. You will shape strategy, strengthen operational discipline, and improve client outcomes through data-driven decisions. You will lead in a highly matrixed environment and influence senior stakeholders through clear executive communication.
As an Executive Director in Commercial Card Fraud Operations, you lead a multi-site team responsible for preventing and mitigating fraud while balancing client experience, risk reduction, and operational efficiency. You set direction for performance management, risk and control readiness, and continuous improvement, and you partner with product and technology leaders to deliver modernization priorities. You represent the function in senior forums and support executive-level client engagement as needed.
Job Responsibilities:
- Lead day-to-day fraud prevention operations across multiple sites, including performance management, capacity planning, and delivery against operational objectives
- Monitor and improve key performance indicators and key risk indicators to meet stakeholder expectations and strengthen operational controls
- Define and influence long-term fraud prevention strategy, including a structured approach to continuous improvement and sustainable operational enhancements
- Partner with product and technology leaders to prioritize and deliver modernization initiatives across commercial card plastic and virtual offerings
- Identify workflow, automation, and scalability opportunities; prioritize actions based on risk reduction, client outcomes, and regulatory expectations
- Drive tooling and process optimization to reduce losses and improve efficiency, translating client and partner feedback into targeted operational actions
- Own end-to-end issue management, quality findings remediation, risk assessment governance, site resiliency planning, and operating documentation to support audit and exam readiness
- Partner with finance and relevant stakeholders to define, manage, and adjust annual fraud loss targets and reporting routines
- Collaborate with claims/disputes, collections, and related partners to minimize fraud losses and support effective end-to-end outcomes
- Serve as a senior escalation point for client-facing matters, including executive-level engagement and fraud prevention education when requested
- Lead, develop, and retain a diverse team (approximately 20–25 people) across sites, building a culture of accountability, inclusion, and collaboration
Required Qualifications, Capabilities, and Skills:
- 5+ years of experience in a regulated financial services environment (e.g., banking, payments, card processing, or fintech)
- Experience leading global and/or multi-site operations teams with measurable performance outcomes
- Experience operating in a high-volume, queue-based operations environment with time-sensitive decisioning and controls considerations
Knowledge of risk, controls, compliance, and regulatory considerations relevant to payments operations - Demonstrated ability to influence across functions and senior stakeholders to implement change and deliver results
- Proven ability to use data to identify trends, quantify impact, and inform operational decisions and performance reporting
- Demonstrated ownership of operational governance routines, including issue management, remediation of quality findings, and audit/exam readiness documentation
- Track record of managing multiple complex initiatives simultaneously, including prioritizing across competing timeline
- Demonstrated capability to coach and develop managers and team leads to elevate performance and strengthen overall team capability
- Bachelor’s degree or equivalent practical experience
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- 5+ years of experience in a regulated financial services environment, such as banking, payments, card processing, or fintech
- Experience leading global and/or multi-site operations teams with measurable performance outcomes
- Experience in a high-volume, queue-based operations environment with time-sensitive decisioning and control considerations
- Knowledge of risk, controls, compliance, and regulatory considerations relevant to payments operations
- Ability to influence across functions and senior stakeholders to implement change and deliver results
- Ability to use data to identify trends, quantify impact, and inform operational decisions and performance reporting
- Experience owning operational governance routines, including issue management, quality findings remediation, and audit/exam readiness documentation
- Track record of managing multiple complex initiatives simultaneously and prioritizing competing timelines
- Capability to coach and develop managers and team leads to improve performance and team capability
- Bachelor's degree or equivalent practical experience
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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