Executive Director, Business Manager - Client Onboarding and Service

Job Description
Are you ready to take on a high profile role as the Head of Business Management, and play a critical leadership role driving strategic business?
As the Executive Director, Head of Business Management within Client Onboarding and Service, you will play a critical leadership role promoting strategic business management across the team. You will partner directly with C-suite leaders and senior management to shape and execute enterprise-wide priorities, financial discipline, and transformational initiatives. You will lead high-performing teams, act as a trusted advisor to executive management, and ensure the successful delivery of complex business strategies that advance JP Morgan's Commercial and Investment Banking businesses.
Job responsibilities

• Serve as a strategic partner to senior business heads, leveraging operational expertise, data-promoten insights, and financial acumen to define and execute business and financial plans.
• Lead the development, implementation, and tracking of strategic objectives and key results across multiple business lines, ensuring alignment with firm-wide priorities.
• Promote the optimization of operating models, collaborating with cross-functional teams in Finance, Technology, Operations, Legal, Compliance, HR, and Audit.
• Oversee business change management, process improvement, and transformation initiatives, including digital platform enhancements, location strategy, and productivity optimization. dentify, escalate, and mitigate business risks, ensuring robust governance and operational resiliency.
• Steer the implementation of new business strategies and platforms, consulting with other product organizations to establish best practices.
• Own end-to-end financial management processes, including budgeting, forecasting, headcount planning, and investment governance.
• Partner with financial planning and analytics teams to assess business performance, define outcome promoters, and develop actionable plans for improvement.
• Present complex data and business narratives to senior leadership, providing clear insights and recommendations on financial and operational trends.
• Deliver executive management reporting, including presentations, communications, and business reviews for senior stakeholders.
• Represent the business in internal and external working groups, ensuring effective communication and alignment across all levels of the organization, while maintaining business hygiene through compliance, training, access management, and resiliency planning.
• Lead and develop high-performing business management teams, fostering a culture of excellence, innovation, and continuous improvement. All while promoting the People Agenda, including diversity, recruiting, manager excellence, and recognition initiative

Required qualifications, capabilities and skills:

• Minimum of 10+ years' experience in business management, strategy, financial planning, or operations within a global financial services organization.
• Proven track record of senior leadership, influencing executive stakeholders, and delivering strategic transformation across complex, matrixed environments.
• Exceptional analytical, problem-solving, and project management skills, with the ability to synthesize large data sets and present concise, actionable conclusions.
• Outstanding executive presence, communication, and relationship management skills, with the ability to engage and influence at all levels.
• Demonstrated expertise in financial management, digital transformation, and operational excellence.
• Experience leading cross-functional teams and driving change in dynamic, fast-paced environments.

Preferred qualifications, capabilities and skills:

• Deep understanding of financial services industry.
• Advanced degree (MBA or equivalent) strongly preferred.
• Expertise in data & analytics, technology enablement, and process optimization.
• Strong proficiency in PowerPoint, Excel, and executive-level presentation development.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.