Executive Director - Benefits Strategy - Strategic Partnerships COE

Job Description
The Executive Director of Strategic Partnerships Strategy Center of Excellence (COE) generates enterprise value through developing, driving innovation, and overseeing benefits for Chase customers from our strategic merchant partners. Working closely with teams across Consumer & Community Banking, the team owns a centralized pipeline of partner benefits to support both branded and co-branded credit cards. The partnerships deliver meaningful value and experiences to our customers, enrich the benefit to our merchant partners, and benefit Chase through scalable benefits delivered through our platform.
As a Executive Director Benefits Strategy of the Strategic Partnerships COE, you will champion the strategy and roadmap development for the team. You will build a cohesive partner framework to grow and deepen our relationships with large scale commercial partners and develop a concise roadmap of product capabilities for delivering merchant value. This will involve deep partnership with the branded and co-branded card teams to understand the outlook of card portfolios and development of customer insights on benefits that will resonate with consumers and bolster our products. Additionally, you will provide require insight in to industries and merchant partners to identify top prospect partnerships, and the strategy around benefits to unlock value for both companies.
Job responsibilities:• Support development of Chase Branded and Co-Branded Cards' multi-year Partnership Roadmap, specifically focused on creation of a roadmap of partner benefits for card products.• Create a repeatable framework for continuously managing the partnership pipeline supporting product refreshes and launches across Chase Branded Cards• Help identify strategic industries and partner opportunities to support branded and co-branded products that unlock merchant funded value for customers• Develop roadmap of opportunities for top partners to deepen strategic relationship, drive value to both Chase and the partner, and enrich the product proposition and offerings for our mutual customers• Identify product, technology, and other efficiencies through the creation of scalable partner solutions that enable higher velocity benefit enhancement at lower cost and infrastructural burden • Identify bottlenecks and executional challenges impacting the partnership roadmap (for example, capability gaps, cross-functional readiness, or organizational challenges) and support driving them to resolution.• Build strong relationships across the Chase Branded Card product teams, business partners (Finance, Compliance, Legal, Risk), and cross functional teams (Product, Tech, Connected Commerce).
Required qualifications, capabilities, and skills:• 10+ years of strategy and/ or commercial experience in credit cards, financial services, or similar industries• Proactive, flexible, comfortable working in a fast-paced environment, comfortable with ambiguity and white space. Extremely collaborative and able to work across leadership levels, teams, functions and situations. • Detail oriented and execution focused, with a proven ability to deliver results in a complex, highly matrixed environment without direct control of resources. Not afraid to roll up sleeves and get into the details to get the job done.• Strategic: ability to see the big picture and understand the holistic Product Roadmap and how its moving pieces fit together.• Customer focus: service-oriented, with an eye toward both external (Card members) and internal (Card product leaders) customers. Identifies customer needs and focuses on meeting those needs effectively.• Analytical: can identify issues, structure the problem clearly, identify and get the data needed to make a decision, frame the decision, identify key stakeholders and develop buy-in, make recommendations, articulate trade-offs and drive to resolution.• Product: experience developing or leading products, preferably financial products or capabilities in complex environment with multiple releases and inter-dependencies.• Leadership: growth mindset, collaborative, positively contributes to team culture
Preferred qualifications, capabilities, and skills: • Experience in Go-to-Market, product development, product leadership, strategy consulting, corporate development or similar roles preferred.• MBA or equivalent preferred
About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.