As Executive Director of Alternate Payments Operations, you will be responsible for the full operational lifecycle across Kinexys and eWallet, including onboarding support, transaction processing, settlement, investigations, exception management, reconciliations, client service, incident management, operational readiness, financial controls, and change execution. You will drive operational transformation and continuous improvement initiatives while ensuring the organization can safely scale to support increasing transaction volumes, new products, emerging technologies, and expanding client adoption. You will partner closely with Product, Technology, Client Service, Risk, Compliance, Legal, Finance, Controls, and regional Operations teams to deliver industry-leading operational performance while maintaining a strong control environment and exceptional client experience.
You will lead the Alternate Payments Operations organization, including end-to-end operational ownership of Kinexys and eWallet globally. Define and execute the operational strategy supporting business growth, product expansion, and client adoption. Design and implement scalable operating models and organizational structures to support future-state payments capabilities. Establish operational governance, performance metrics, and service level objectives. Own operational performance across transaction processing, payment execution, settlements, investigations, exception management, and client servicing.
Job Responsibilities
- Lead the Alternate Payments Operations organization, including end-to-end operational ownership of Kinexys and eWallet globally.
- Define and execute the operational strategy supporting business growth, product expansion, and client adoption.
- Design and implement scalable operating models and organizational structures to support future-state payments capabilities.
- Establish operational governance, performance metrics, and service level objectives.
- Own operational performance across transaction processing, payment execution, settlements, investigations, exception management, and client servicing.
- Ensure operational readiness for new products, features, clients, markets, and regulatory requirements.
- Drive service excellence through continuous process improvement, automation, and operational efficiency initiatives.
- Manage operational capacity planning, resource allocation, and workforce strategies aligned to business growth.
- Maintain a strong operational risk and controls framework across all Alternate Payments activities.
- Ensure compliance with regulatory requirements, policies, audit standards, and control expectations.
- Lead issue management, remediation activities, and regulatory examination support.
Required Qualifications, Capabilities, and Skills
- 10+ years of leadership experience in Payments Operations, Transaction Banking Operations, Treasury Services, or related financial services operations functions.
- Deep understanding of payment lifecycles, settlements, investigations, reconciliations, client servicing, exception management, and operational controls.
- Significant experience managing end-to-end payment operations in a high-volume, mission-critical environment.
- Strong understanding of cross-border payments, foreign exchange transactions, and ISO 20022 messaging standards.
- Proven ability to build, scale, and transform operating models supporting new payment products and emerging technologies.
- Strong understanding of operational risk frameworks, controls, audit management, regulatory compliance, and issue remediation.
- Exceptional leadership and stakeholder management skills with a proven ability to influence senior executives and drive cross-functional outcomes.
- Experience leading through operational incidents, managing escalations, and executing effective crisis response.
- Strong analytical, strategic thinking, and problem-solving capabilities.
- Bachelor's degree required; advanced degree preferred.
Preferred Qualifications, Capabilities, and Skills
- Experience supporting digital payments, real-time payments, blockchain-enabled payments, tokenized deposits, or distributed ledger technologies.
- Experience implementing automation, workflow orchestration, artificial intelligence, or data analytics solutions within operations organizations.
- Proven success managing geographically dispersed teams across multiple regions and time zones.
- Experience supporting large-scale technology transformations and operational modernization initiatives.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- 10+ years of leadership experience in Payments Operations, Transaction Banking Operations, Treasury Services, or related financial services operations
- Deep understanding of payment lifecycles, settlements, investigations, reconciliations, client servicing, exception management, and operational controls
- Significant experience managing end-to-end payment operations in a high-volume, mission-critical environment
- Strong understanding of cross-border payments, foreign exchange transactions, and ISO 20022 messaging standards
- Experience building, scaling, and transforming operating models supporting new payment products and emerging technologies
- Strong understanding of operational risk frameworks, controls, audit management, regulatory compliance, and issue remediation
- Exceptional leadership and stakeholder management skills with the ability to influence senior executives and drive cross-functional outcomes
- Experience leading operational incidents, managing escalations, and executing crisis response
- Strong analytical, strategic thinking, and problem-solving capabilities
- Bachelor's degree
- Advanced degree
- Experience supporting digital payments, real-time payments, blockchain-enabled payments, tokenized deposits, or distributed ledger technologies
- Experience implementing automation, workflow orchestration, artificial intelligence, or data analytics solutions within operations organizations
- Experience managing geographically dispersed teams across multiple regions and time zones
- Experience supporting large-scale technology transformations and operational modernization initiatives
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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