Executive Director, Accommodations and Accessibility

Executive Director, Accommodations and Accessibility  

College Board – Risk Management  

Location: This is a fully remote role (east coast hours required). Candidates who live near CB offices have the option of being fully remote or hybrid (Tuesday and Wednesday in office). Preference for candidates in the New York City area; the Executive Director is expected to travel to the New York office periodically for meetings. 

Type: This is a full-time position. 

About the Team  

This role oversees two mission-critical functions: Services for Students with Disabilities (SSD) and the Accessibility Compliance Office (ACO). These teams are dedicated to accessibility, legal compliance, customer service, and operational excellence. 

Services for Students with Disabilities (SSD) 
SSD processes approximately 450,000 accommodation requests annually and partners with schools, families, and vendors to ensure students with disabilities receive the support they need to access College Board assessments equitably. 

Accessibility Compliance Office (ACO) 
ACO ensures that all College Board digital products and offerings are accessible to and usable by individuals with disabilities, including those using assistive technologies. ACO collaborates with teams across the organization to promote inclusive design and compliance with WCAG, ADA, and Section 504 standards. 

About the Opportunity   

There are very few roles anywhere that allow one to help more people than the Executive Director, Accommodations and Accessibility. In this role, you will oversee two teams: Services for Students with Disabilities (SSD) and the Accessibility Compliance Office (ACO). Through these teams, you will ensure that hundreds of thousands of students with disabilities receive the accommodations they need on College Board tests and that all College Board digital products and offerings are accessible to and usable by individuals with visual, motor, cognitive, and other disabilities. Through your leadership of motivated, efficient, high-performing and collaborative teams you will keep College Board safe and compliant and provide excellent service to students, families, and educators. Because of your and your team's commitment to providing accommodations and accessibility, you will directly fulfill College Board's mission of clearing a path for all students to own their future.  

As a manager at College Board, you’ll be expected to internalize and carry out our Manager Expectations (ME).  

In this role, you will: 

Leadership and Management (60%) 

• Define the vision, priorities and structure of the team in alignment with organizational and divisional goals ensuring clarity through managerial layers. 

• Manage a large team through layers ensuring all managers have high expectations for performance while creating an inclusive and supportive culture for all employees to succeed 

• Coach and mentor staff members, providing candid, real-time feedback and providing stretch opportunities that encourage growth. 

• Review and adapt policies, structures, processes, and tools to optimize efficiency, quality, compliance, and service. 

• Identify and obtain the critical data needed to inform and evaluate strategic decisions. 

• Use technology, and specifically AI, to innovate, enhance efficiency, and improve processes. 

• Design the best structure, roles, work-allocation systems, use of vendors and consultants, and practices to build and maintain an efficient, collaborative, and engaged team. 

• Cultivate an inclusive and high achieving culture that enables all team members to live out College Board’s Operating Principles. 

• As a manager at College Board, you’ll be expected to internalize and carry out our Manager Expectations (ME). 

Operations and Oversight (30%) 

• Lead the SSD team to timely, wisely, empathically, and efficiently review and respond to hundreds of thousands of requests for accommodations and provide proper decisions in compliance with the ADA and Section 504.  

• Ensure that College Board’s digital products and services are accessible to all, including people with visual, motor, cognitive, and other disabilities, in compliance with WCAG. 

• Using sensitivity, advocacy, and excellent judgment, resolve, defend, and de-escalate issues and complaints to maintain compliance with federal and state laws, avoid litigation, resolve disputes, and defend College Board’s decisions and reputation. 

• Launch and grow an accessibility consulting initiative to offer the College Board’s accessibility compliance expertise as a paid consulting service to College Board members and other educational institutions. 

Stakeholder Engagement and Representation (10%) 

• Chief communicator and ambassador for SSD and ACO functions, engaging with all constituencies (i.e., internal stakeholders, students and parents, SSD coordinators and educators, and schools, districts, and states) to keep them informed, collect feedback, and build trust. 

• Serve as spokesperson, trainer, educator, and advocate to explain SSD’s and ACO’s work/processes and effectively address and resolve articulated needs or concerns, both proactively through regular communications and reports, and reactively when required. 

• Represent the SSD and ACO functions internally with College Board executives and trustees, and externally with schools, state agencies, legal entities, and professional organizations. 

About You  

You have: 

• 10+ years of experience in a leadership role overseeing operations and/or service delivery at scale. 

• Knowledge of disability law, accessibility standards, psychoeducational assessment, accommodations, compliance, or accessibility programs, especially in the educational space, is not required, but is a significant plus. 

• Proven experience and ability to live out College Board’s Manager Expectations, including but not limited to: 

• You are a strategic and inclusive leader who sets clear priorities, builds effective team structures, and plans for future needs while fostering a culture of belonging 

• You set a high bar for performance, communicate expectations clearly, and provide real-time, evidence-based feedback to drive accountability and results 

• You unlock the potential of staff by coaching for growth, encouraging smart risks, and creating stretch opportunities that accelerate learning and impact 

• Excellent presenting and advocacy skills. 

• Adept problem-solving skills, including using data to inform decisions and actions.    

• Demonstrated ability to plan, budget, and evaluate complex programs. 

• Collaborative leadership skills and the ability to thrive in cross-functional environments under tight deadlines. 

• Technology skills, including the ability to understand, learn, embrace, and use new technologies and specifically AI. 

• Bachelor’s degree required. 

• The ability to travel 4-6 times per year to College Board offices or on behalf of College Board business. 

All roles at College Board require:  

• A passion for expanding educational and career opportunities and mission-driven work 

• Authorization to work in the United States for any employer 

• Proficiency in Microsoft Suite Tools (or a willingness to learn) 

• Curiosity and enthusiasm for emerging technologies, with a willingness to experiment with and adopt new AI-driven solutions and a comfort learning and applying new digital tools independently and proactively.  

• Clear and concise communication skills, written and verbal 

• Evidence of skills and mindsets required to live out College Board’s Operating Principles, notably: 

• A commitment to candid, timely, respectful feedback  

• A learner orientation and an openness to ideas and diverse perspectives 

• The ability to push for excellence through data-informed decision-making, iterative learning, external benchmarking and user-inputs 

• Strong problem-solving skills, including the ability to break down complex issues and identify clear paths forward 

• A track record of prioritizing high-impact work, simplifying complexity, taking initiative, and making decisions quickly with clarity of purpose 

• A habit of collaborating across differences, practicing empathy, and contributing to a culture of trust and shared success

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About Our Process   

• Application review will begin immediately and will continue until the position is filled. This role is expected to accept applications for a minimum of 5 business days. 

• While the hiring process may vary, it generally includes: resume and application submission, recruiter phone/video screen, hiring manager interview, performance exercise, a panel interview, a conversation with leadership and reference checks.    

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What We Offer 

At College Board, we offer more than just a paycheck—we provide a meaningful career, a supportive team, and a comprehensive package designed to help you thrive. We’re a self-sustaining nonprofit that believes in fair and competitive compensation, grounded in your qualifications, experience, impact, and the market. 

A Thoughtful Approach to Compensation 

• The hiring range for this role is $160,000–$235,000. 

• Your exact salary will depend on your location, experience, and how your background compares to others in similar roles at the College Board. 

• We aim to make our best offer upfront—rooted in fairness, transparency, and market data. 

• We adjust salaries by location to ensure fairness, no matter where you live. 

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You’ll have open, transparent conversations about compensation, benefits, and what it’s like to work at College Board throughout your hiring process. Check out our careers page for more.