Leidos is looking for a Senior Executive Deskside Support Engineer to support the Enterprise Standard Architecture V (ESA V) program, in Washington, DC. ESA V is an IT Services program supporting several customers within the Department of Justice. The program provides a range of IT services, including help desk, deskside support, Windows workstation engineering and maintenance, managed print services, ITSM, Active Directory services, and video conferencing, among others.
This position will be part of an Executive Support team focused on providing direct IT support to the Senior Leadership Offices within the Department of Justice. Due to the critical importance of the work done in these offices, timely and professional response to all incidents and service requests must be achieved. Our staff are expected to be able to operate in spaces with senior-level government staff acting with the appropriate level of decorum, customer service skill, and clear professional communication.
Please note that this “white glove” service may sometimes require after-hours support to be provided.
As a result of the work that our customers do and the time pressures of the work they perform, our staff are often asked to provide assistance with limited visibility into the issues ahead of time. We expect team members to be flexible and able to adjust rapidly, with the strong technical skills needed to identify and resolve issue on the fly with limited reach back assistance.
Location: This position will be 100% onsite at the customer location(s) in Washington, DC
Clearance: Public Trust security clearance required (Secret Clearance highly desired)
If this sounds like the kind of environment where you can thrive, keep reading!
The types of work a candidate for these positions should expect to perform include but aren’t limited to the following:
Deskside support for senior-level staff dispatched from the Service Desk or via direct contact from Senior Leadership Offices
Troubleshooting support for hardware, software, printers/peripherals, networking, and mobile devices
Configuration and deployment of equipment; including potentially working with Active Directory/Group Policy
Scripting and automation to facilitate requests from the customer as needed
Problem solving and Root Cause analysis to identify not just the immediate fix but the underlying cause
Vendor & third party coordination; being able to facilitate external support serving as the principal point of contact within DOJ to ensure prompt resolution
All work for the team will be tracked in a ticketing system. The ticketing system will be utilized to provide visibility and trend analysis for issue impacting senior leadership staff, as well as to track performance with negotiated service level agreements and to measure the effectiveness of the staff. Staff members are responsible for keeping tickets up to date at all times.
The technology in use at the Department includes Windows 10 an 11 laptops and desktops, Microsoft Office tools, email and collaboration using Office 365, and other typical tools. Experience working on and resolving issues with this type of office IT environment, is a must!
Required Education & Experience:
BS with 4-8 years of prior relevant experience
Previous experience providing IT support to high-level executives and VIPs
Past experience providing IT support in a Windows office environment
Demonstrated Customer service-focused attitude
Current Public Trust clearance, and ability to maintain a Public Trust clearance
Excellent written and verbal communication skills
Use of an ITSM ticketing system
US Citizenship
Desired Requirements:
Past experience with Department of Justice components
One or more relevant certifications (CompTIA A+; CompTIA Network+; CompTIA Security+, Microsoft Certified: Modern Desktop Administrator Associate)
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:Pay Range $72,150.00 - $130,425.00The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
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Through our culture of innovation and history of performance, we develop deep customer trust built on integrity and create enduring solutions that improve our world. Leidos is a science and technology solutions leader working to address some of the world’s toughest challenges in the defense, intelligence, homeland security, civil, and healthcare markets. The company’s 43,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately $11.09 billion for the fiscal year ended January 3, 2020.
Leidos was cited for the meaningful work employees perform that is challenging, impactful, and aligned with our customers’ missions as reasons professionals want to work and stay at our company. Leidos has also been named to lists including Forbes’ Best Employers for Diversity, Forbes’ America’s Best Employers for Women, Military Times Best for Vets Employers, and Ethisphere Institute’s World's Most Ethical Companies®.
Employees enjoy career enrichment opportunities available through mobility and development and experience rewarding relationships with supportive supervisors and talented colleagues and customers. Employees appreciate our flexible work environment, allowing for and encouraging a true work-life balance. Our professionals are also excited about our Employee Resource Groups, like the newly launched Collaborative Outreach with Remote and Embedded Employees (CORE), which strives to create an environment where every employee, regardless of location, feels fully engaged as a valued employee of Leidos.
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