Job Description
The primary mission of the Executive Customer Service Representative is to deliver a high standard of personalized, full-resolution customer service. The specialist is responsible for providing efficient and professional communication with customers who contact members of the Senior Management Team, including the CEO’s Office. Inquiries may be highly complex and sensitive in nature. The customer base consists of leisure, corporate, insurance replacement, and small business customers, as well as high-profile Hertz accounts, VIP customers, and personnel at all levels within Hertz. Communications may be conducted via phone, email, postal mail, or social media platforms.
The hourly salary for this role is $19.23.
What You’ll Do:
- Utilize all resources materials to document and resolve customer inquiries.
- Communicate and follow up with customers to full resolution.
- Maintain documentation of all contacts, research, resolution, and follow-up, when necessary, with all inquiries.
- Follow up in timely manner to ensure resolution was met and customer has been notified.
Maintain the highest level of professionalism in all communications with customers and stakeholders contacting members of the Senior Management Team or the Executive Office in Estero, FL.
- Cooperate with Management in maintaining goals and objectives.
- Criminal background check due to access of Personal Identifiable Data (PID).
- For internal employees, all employees’ files will be reviewed and approved by management for acceptable performance and attendance before final acceptance of their application.
What We’re Looking For:
- High School Diploma or GED Required
- Must have previous Call Center or Customer Relations experience
- Well versed in both verbal and written communication skills; emphasis on written communication
- Strong decision-making skills
- Must be able to work productively with minimal supervision
- Must work well with others
- Must be a demonstrated self-starter, quick learner, and capable of handling multiple tasks
What You’ll Get:
- Up to 40% off the base rate of any standard Hertz Rental
- Paid Time Off
- Medical, Dental & Vision plan options
- Retirement programs, including 401(k) employer matching
- Paid Parental Leave & Adoption Assistance
- Employee Assistance Program for employees & family
- Educational Reimbursement & Discounts
- Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
- Perks & Discounts –Theme Park Tickets, Gym Discounts & more
About UsThe Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
Skills Required
- High School Diploma or GED
- Previous call center or customer relations experience
- Strong verbal and written communication skills (emphasis on written)
- Strong decision-making skills
- Ability to work productively with minimal supervision
- Ability to work well with others
- Self-starter, quick learner, capable of handling multiple tasks
- Successful criminal background check due to access to personally identifiable data
What We Do
Hertz. We're here to get you there. The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. Product and service initiatives such as Hertz Gold Plus Rewards®, Carfirmations, Mobile Wi-Fi and unique vehicles offered through the Adrenaline, Dream, Green and Prestige Collections set Hertz apart from the competition. Additionally, The Hertz Corporation owns the vehicle leasing and fleet management leader Donlen Corporation, operates the Firefly vehicle rental brand and Hertz 24/7 car sharing business in international markets and sells vehicles through Hertz Car Sales.
