Executive Customer Service

Job Description

Day to Day Tasks:

Client Handling with all customer queries with the TAT as defined by SOP.

Order Punching on time

Handling timely resolutions

Maintain the data in the digital platform (VIPS)

Flexible timing during the work pressure or peak hours.

Open to learn and take feedbacks

Must have good exposure working on excel

Open to take the ownership and grow with the organization

Job Description

• Maintain Customer focus at all times and respond to customers’ enquiries /orders/complaints (through e-mails, phone and fax) using the best Practice guidelines.  Answer all calls/mails/fax received at the Desk.

• Work within agreed service levels, striving to exceed customer expectations.

• Take ownership of queries and proactively follow through to resolution.

• Ensure all customers’ queries are investigated and resolved; escalate issues if appropriate, to the Team Leader.

• Is able to effectively use automated information systems.

• Maintain professional working relationship with internal and external customers, and colleagues.

• Adhere to agreed standards of quality and productivity and process all orders/ claims/ queries with a minimum 98% accuracy rate.  

• Assist in gathering business requirements and analysis activities to facilitate Continuous Improvement.

• Assist in documenting any requirements information and process maps clearly and to the agreed standards.

• Update the client on the status of the order. Handle MIS, generate reports.

• Handling Complaints/escalations.

• Meeting client requirements on time and effectively thereby winning their goodwill.

• Sensitization of the client requirements and accordingly prioritizing the activities.

• Work effectively as part of a team to achieve individual, team and organizational objectives, sharing knowledge and skills as appropriate.

Qualifications

Qualifications

Experience- 1- 3 Years

Education- Any Graduate

What we will be looking for in you :

• Typing speed of minimum 30-35 words per minute. is mandatory*

• Must have Customer Service experience

• Excellent & Articulative Telephone/written/verbal Communication skills

• Must be collaborative to work with multi functional teams

• Must have a good time management skill

• During the task assigned one must have attention to Detail

• Open to learn and also take feedback as per the process.

• Open to work flexible with timing during peak timings.

• Must have good hands on working experience on Microsoft office applications such as Word, Excel, PowerPoint etc.

• We invite candidates from any customer service experience (BPO's, Retail's, Manufacturing etc.)

Additional Information

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.

Have worked on the tool like (VIPS) office order management.