Location: Gurgaon (In-office) | Experience: 1–2 years | Type: Full Time
Be Wellness is a science-first supplement brand focused on building products that deliver real, measurable outcomes.
This is a hands-on execution role within the CRM and Customer Experience team. You will handle day-to-day customer communication, CRM campaign execution, WhatsApp campaigns and flows, ticket resolution and customer follow-ups.
- Customer Support & Communication: Handle queries across WhatsApp, chat, email and calls. Resolve issues within SLAs
- CRM & WhatsApp Campaign Execution: Execute campaigns, set up WhatsApp broadcasts, automated flows and customer journeys
- Retention & Outbound Sales: Support outbound campaigns for repeat purchase and reactivation
- CRM Operations & Reporting: Track ticket volumes, response times, prepare daily/weekly reports
- 1–2 years in CRM, customer support, e-commerce or telesales
- Good written and verbal communication
- Comfortable with WhatsApp Business and CRM tools
- Organised, detail-oriented, customer-first mindset
Skills Required
- 1-2 years of experience in CRM, customer support, e-commerce, or telesales
- Good written and verbal communication skills
- Comfort using WhatsApp Business and CRM tools
- Organized and detail-oriented approach
- Customer-first mindset
What We Do
Proof-of-Skill is a hiring and talent-matching platform that helps candidates find roles aligned with their skills, values, experience, and goals. It verifies identity, education, work history, and skills through proctored assignments and expert validation, then connects verified candidates with relevant employers and interviews. For businesses, it provides candidate skill-assessment software intended to reduce resume screening and improve recruiting efficiency for modern teams and hiring decisions.
