Strider Technologies delivers strategic intelligence that helps organizations make faster, more confident decisions in an increasingly complex global environment. Using cutting-edge AI and proprietary methodologies, we transform open-source data into actionable insights that help protect technology, talent, and supply chains from nation-state risks.
As a Senior Client Success Manager, you will play a critical role in helping some of the world’s largest organizations maximize the value of their partnership with Strider. You will own strategic relationships with enterprise clients, guiding them from onboarding through renewal while helping them achieve measurable business outcomes. Beyond managing a portfolio of accounts, you will contribute to the continued growth of Strider’s Client Success organization by helping refine processes, share best practices, and shape the future of the customer experience.
This role is ideal for an experienced enterprise Client Success professional who enjoys building executive relationships, solving complex business challenges, and partnering across teams to deliver exceptional client outcomes.
Key QualificationsMinimum Qualifications5+ years of Customer Success experience supporting strategic Enterprise SaaS clients.
Demonstrated success managing executive-level relationships, including regular engagement with C-suite stakeholders.
Experience developing and executing customer success strategies that improve adoption, retention, and customer satisfaction.
Proven ability to identify customer risks and develop proactive mitigation plans.
Strong written, verbal, and presentation skills with the ability to communicate effectively across technical and executive audiences.
Experience collaborating across Sales, Product, Support, and other cross-functional teams to deliver successful customer outcomes.
Strong organizational skills with the ability to manage multiple client priorities simultaneously.
Experience carrying a sales quota or partnering closely with account expansion initiatives.
Project management experience.
Experience working in a high-growth or startup environment.
Experience mentoring Client Success or Account Management team members.
Experience designing or improving Customer Success processes, playbooks, or operational programs.
As a Senior Client Success Manager, you will serve as a trusted advisor to a portfolio of enterprise clients, ensuring they realize measurable value from their investment in Strider’s platform and services.
Client Success & Relationship ManagementLead the onboarding experience for new enterprise customers, ensuring a seamless transition from Sales and rapid time-to-value.
Develop and execute strategic engagement plans that drive product adoption, customer satisfaction, and long-term success.
Build trusted relationships with executive sponsors, champions, and key stakeholders across client organizations.
Serve as the primary point of contact for strategic customer needs, coordinating internal resources to resolve issues and deliver successful outcomes.
Conduct regular business reviews that measure progress against client objectives, identify new opportunities, and strengthen partnerships.
Monitor customer health, usage trends, and adoption metrics to proactively identify risks and expansion opportunities.
Partner closely with Sales to support renewals, identify cross-sell and upsell opportunities, and contribute to strong net revenue retention.
Lead annual contract renewal activities while maintaining a consultative, value-focused approach.
Share customer insights with Product, Engineering, Marketing, and Leadership teams to influence product improvements and enhance the client experience.
Contribute to the development of scalable Client Success processes, tools, and best practices as the organization continues to grow.
Support the evolution of the Client Success function by sharing expertise and helping improve team operations.
Meet or exceed established goals for customer satisfaction (CSAT), renewals, adoption, and net revenue retention.
Maintain accurate account health assessments, opportunity forecasts, and customer success plans.
This position is based in either Strider’s South Jordan, Utah or Tysons Corner, Virginia office with the flexibility to work remotely one to two days per week.
Candidates should be able to maintain a regular in-office presence to support collaboration with teammates and clients.
BenefitsCompetitive Compensation
Company Equity Options
Unlimited PTO
Wellness Reimbursement
US Holidays (Office Closed)
Paid Parental Leave
Comprehensive Medical, Dental, and Vision Insurance
401(k) Plan
Strider is an equal opportunity employer. We are committed to fostering an inclusive workplace and do not discriminate against employees or applicants based on race, color, religion, gender, national origin, age, disability, genetic information, or any other characteristic protected by applicable law. We comply with all relevant employment laws in the locations where we operate. This commitment applies to all aspects of employment, including recruitment, hiring, promotion, compensation, and professional development.
Skills Required
- 7+ years of progressive client success, consulting, or senior client-facing experience
- Exceptional executive communication skills—written and verbal
- Strong program management skills and ability to balance multiple accounts
What We Do
Strider is revolutionizing the way companies, governments, and research institutions protect their innovation and compete in a new era of strategic competition. Our trailblazing technology and intelligence solutions enable customers to proactively visualize, manage, and respond to state-sponsored IP theft and supply chain vulnerabilities.
