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Posting Job Title:
Executive, Chargeback & Dispute Management
Overview:The Executive, Chargeback & Dispute Management is responsible for attending to all issuing-related disputes, ensuring compliance with credit and debit card guidelines, and meeting established performance standards.
This role reports to the Section Head, Chargeback & Dispute Management.
Key Responsibilities and Accountabilities:
Functional (job responsibilities)
Analyze and process transaction disputes, including managing all stages (1st Chargeback, Representment, Pre-Arbitration, Arbitration, Pre-Compliance, Compliance, Collaboration) to meet Visa and Mastercard deadlines and minimize financial losses.
Review and re-submit rejected Chargeback transactions to facilitate recovery.
Validate card scheme responses and reverse temporary credits for rejected cases.
Verify the accuracy and sufficiency of Chargeback documentation provided to Acquirers.
Conduct daily reconciliation and monitoring of GL Accounts, preparing month-end ageing buckets and statistics for Balance Sheet Review.
Jobholder Requirements
Malaysian citizen.
Education/Qualification
Degree holders or any professional certificate,.
Experience/Requirements
2-3 years of experience in a financial institution or related field.
Possesses foundation dispute handling knowledge, chargeback guidelines and banking knowledge
Working proficiency in Microsoft Word and Excel.
Proven experience in customer interaction and transaction processing.
Working proficiency in credit card systems, including Ascend and Dispute Manager System (DMS), with expertise in Visa and Mastercard dispute resolution.
What’s next?
Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
Should you be shortlisted for the role, we will send you an invitation via email for an interview. You can also check on your application status by logging into your candidate account.
About Hong Leong Bank
We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.
We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.
Realise your full potential at Hong Leong Bank by applying now.
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What We Do
Hong Leong Bank Berhad is one of the leading financial services organisations in Malaysia. With a heritage of more than 100 years, it provides comprehensive financial services covering consumer banking, business banking and trade finance, treasury, branch and transaction banking, wealth management, private banking and Islamic financial services. Its merger with EON Bank Group in 2011 has further embedded its position as a core banking franchise with an expanded distribution network of more than 300 branches across the country. With a proven track record in value creation and a highly recognised brand, Hong Leong Bank has also been extending its footprint in the region, with branches in Singapore and Hong Kong and wholly owned subsidiaries in Vietnam and Cambodia. In China, the Bank has a 20% shareholding in Bank of Chengdu Co., Ltd., Sichuan and a consumer finance joint venture. Hong Leong Bank is a subsidiary of Hong Leong Financial Group Berhad, the financial services arm of the Hong Leong Group. Apart from banking, Hong Leong Financial Group is involved in the provision of insurance and takaful, as well as investment banking, unit trust, fund management and stock broking services
