Executive - Business Development Operations (Hotels)

Posted 21 Days Ago
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Gurugram, Haryana, IND
In-Office
Junior
Consumer Web • Information Technology • Travel
The Role
The role involves onboarding hotel partners, managing documentation, ensuring accurate content, maintaining quality control, and supporting Business Development Managers for efficient property activation.
Summary Generated by Built In
Company Description

Launched in 2007 by Aloke Bajpai & Rajnish Kumar, ixigo (Le Travenues Technology Limited) is a technology company focused on empowering Indian travellers to plan, book and manage their trips across rail, air, buses and hotels. ixigo assists travellers in making smarter travel decisions by leveraging artificial intelligence. The ixigo, ConfirmTkt and AbhiBus apps allow travellers to book train tickets, flight tickets, bus tickets, hotels, and cabs, and provide travel utility tools and services developed using in-house proprietary algorithms and crowd-sourced information. With over 54 crore Annual Active Users in Fiscal 2025, ixigo is the leading OTA for Next Billion Users in India. For more information, please visit http://www.ixigo.com

Job Description

About the role:

Key Responsibilities:

We are looking for a sharp, agile, and detail-oriented Business Development Executive to join our Hotels Supply Operations team. In this role, you will be the bridge between our Business Development Managers and our platform, ensuring that every newly contracted hotel partner is onboarded seamlessly and goes live with premium quality.

This is an end-to-end execution role that demands high ownership. You aren't just uploading data; you are responsible for the "Final Handshake"—ensuring that from the moment a contract is signed, the property is activated on ixigo with perfect content, accurate pricing, and zero friction. You will support the BDMs in meeting partners when required, collecting necessary documentation, and navigating the operational hurdles to maintain a lightning-fast "Speed-to-Market."

1. Seamless Partner Onboarding

  • Document Management: Coordinate with hotel partners and BDMs to collect and verify all necessary KYC, legal, and commercial documentation.

  • Profile Creation: End-to-end responsibility for setting up hotel profiles on the ixigo extranet/CMS, ensuring all data points (policies, taxes, amenities) are accurate.

  • Go-Live Execution: Drive the property through the internal pipeline to ensure it goes live within the defined SLA (Service Level Agreement).

2. Content Excellence & Quality Control

  • Visual Merchandising: Curate and upload high-quality property photos and descriptions that entice ixigo travellers.

  • Accuracy Audit: Perform rigorous quality checks on listings to ensure room types, rates, and inventory settings are correctly mapped.

  • Issue Resolution: Act as the first point of contact for troubleshooting any technical or operational issues during the onboarding phase.

3. Stakeholder Collaboration

  • BDM Support: Work closely with Business Development Managers to streamline the pipeline and provide updates on property activation status.

  • Partner Relationship: Meet or call hotel partners to assist them in navigating our platform and ensuring they understand how to manage their ixigo listing effectively.

  • Market Intelligence: Monitor competitor listings to ensure our content and presentation are always superior.

  • Booking Issue: ensure all the bookings are confirmed and address for any issues related to booking

What We Are Looking For

  • Experience: 1–2 years of hands-on experience in Supply Operations, Listing Management, or Business Development within the OTA or Hospitality industry.

  • Industry Understanding: A clear grasp of how hotel distribution works (OTA extranets, inventory management, and content standards).

  • Agility & Ownership: A "get-things-done" mindset with the ability to manage multiple property on-boardings simultaneously without compromising on detail.

  • Technical Savvy: Comfortable working with CMS tools, CRM software, and Excel for data tracking.

  • Communication: Strong interpersonal skills to effectively coordinate between internal teams and external hotel partners.

Education: Graduate degree in any stream (Hospitality or Business Management background is a plus).

Additional Information

Responsible for safeguarding sensitive company data against unauthorized access, use, or disclosure, and for reporting any suspected security incidents in line with the organization's ISMS (Information Security Management System) policies and procedures.

Skills Required

  • 1-2 years of hands-on experience in Supply Operations or Listing Management
  • Understanding of hotel distribution, OTA extranets, and inventory management
  • Experience with CMS tools and CRM software
  • Strong communication and interpersonal skills
  • Graduate degree in any stream, Hospitality or Business Management preferred
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The Company
597 Employees
Year Founded: 2007

What We Do

ixigo is a technology company focused on empowering Indian travelers to plan, book, and manage their trips across rail, air, buses, and hotels, leveraging artificial intelligence to help them make smarter travel decisions.

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