If you are looking to excel and make a difference, take a closer look at us…
Sales & Service
Providing superior service to branch customers and cross selling of bank products as applicable
Required to carry clear sales targets for specific products
Assist in the management of branch queue time as per the Bank’s approved Service Level Agreement
Learning and using I-Pads/other devices (if applicable to branch) for customers service/ cross selling
Perform Meeter-Greeter/Navigator role on rotational basis / as applicable
Assist in calling up customers for service / sales interactions
Stepping out of the branch to meet customers for service / sales discussions occasionally / as applicable
Support Bank’s Digital Transformation initiatives
Accepting assignments as required to maintain adequate staffing levels throughout branch network within the Region.
Operations
Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank from time to time) in a timely and accurate manner.
Over-riding of transactions.
Perform Self-Audit Check diligently as required
Comply to Bank’s internal SOPs as applicable
On stand-by during weekend for SST activities / as applicable
Perform Relief CSOM functions / as applicable
Responsible for overall branch cash holding and end of day cash balancing (applicable for Chief Cashier)
Comply to staff rotation guidelines through inter-branch/region transfer as part of operational risk mitigation
Observe the Bank’s Code of Conduct & Ethics
Other Responsibilities
Maintaining confidentiality of customers and Bank’s information in a responsible manner
Keeping a clean, organized work area and maintain a professional appearance
Attending all trainings as applicable including e-learning/Smart-up
Filing of reports
Occasionally help in branch housekeeping activities, including but not limited to moving of carton boxes, retrieving of vouchers from storage, etc.
Carrying out other duties as assigned periodically.
Managerial
Supervise clerical staff where applicable
Support a conducive working environment among team members
Organizational
Represent HLB in relationship building with the community
Provide support to the Branch Manager/Customer Service and Operations Manager to deliver the expected levels of Customer Service, Cross Selling (for products applicable) and contribute to Operational control and compliance as specified by the Bank.
Requirements:
Minimum diploma holder and above
Related working experience in Financial Institution or related field
Possess Customer interaction / cash handling / transaction processing / sales experience
Licensing Requirements: FIMM / UT license, PCE & TBE licenses
About Hong Leong Bank
We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.
We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.
Realise your full potential at Hong Leong Bank by applying now.
Skills Required
- Minimum diploma holder
- Related working experience in a financial institution or related field
- Customer interaction, cash handling, transaction processing, and sales experience
- Licenses: FIMM, UT, PCE & TBE
What We Do
Hong Leong Bank Berhad is one of the leading financial services organisations in Malaysia. With a heritage of more than 100 years, it provides comprehensive financial services covering consumer banking, business banking and trade finance, treasury, branch and transaction banking, wealth management, private banking and Islamic financial services. Its merger with EON Bank Group in 2011 has further embedded its position as a core banking franchise with an expanded distribution network of more than 300 branches across the country. With a proven track record in value creation and a highly recognised brand, Hong Leong Bank has also been extending its footprint in the region, with branches in Singapore and Hong Kong and wholly owned subsidiaries in Vietnam and Cambodia. In China, the Bank has a 20% shareholding in Bank of Chengdu Co., Ltd., Sichuan and a consumer finance joint venture. Hong Leong Bank is a subsidiary of Hong Leong Financial Group Berhad, the financial services arm of the Hong Leong Group. Apart from banking, Hong Leong Financial Group is involved in the provision of insurance and takaful, as well as investment banking, unit trust, fund management and stock broking services
