About the Role:
We are seeking a highly organized, proactive, and adaptable Executive Assistant to support members of Netomi’s Executive Leadership Team (ELT).
This role operates at the center of a fast-paced, high-growth environment and requires someone who can anticipate needs, manage competing priorities, and operate with a high degree of ownership and discretion. You will play a critical role in enabling executive effectiveness by managing schedules, coordinating across teams, and ensuring seamless day-to-day operations.
The ideal candidate thrives in ambiguity, moves quickly, and brings a strong bias for action—someone who can pivot as priorities evolve and keep pace with the demands of a scaling organization.
Responsibilities:
Manage complex, high-volume calendars across multiple executives, including scheduling, prioritization, and conflict resolution
Coordinate internal and external meetings across time zones, ensuring alignment and efficiency
Prepare executives for meetings with relevant context, materials, and follow-ups
Operational & Administrative SupportHandle travel coordination, expense management, and logistics for executive activities
Track and manage action items, ensuring timely follow-up and execution
Support day-to-day administrative needs with a high level of accuracy and responsiveness
Cross-Functional CoordinationServe as a key point of coordination across teams, helping drive alignment and communication
Partner with stakeholders across HR/Operations, Finance, Partnerships & Channels, and GTM to ensure priorities move forward
Support planning and execution of internal meetings, offsites, and key initiatives
Prioritization & Problem SolvingAnticipate executive needs and proactively address issues before they arise
Navigate shifting priorities and ambiguity with flexibility and sound judgment
Operate with urgency while maintaining attention to detail and quality
Confidentiality & DiscretionHandle sensitive information with the highest level of confidentiality and professionalism
Serve as a trusted partner to executives in managing internal and external communications
Requirements:
5–8+ years of experience supporting senior executives (VP+ / C-level preferred)
Prior experience in a startup or high-growth environment strongly preferred
Proven ability to operate in fast-paced, dynamic environments with shifting priorities
Exceptional organizational and time management skills
Strong communication and stakeholder management capabilities
High level of discretion and professionalism
Experience supporting multiple executives simultaneously
Experience working across global teams and time zones (NA preferred)
Familiarity with tools such as Google Workspace, Slack, Zoom, and expense management systems (i.e., Ramp)
Who You Are:
Highly proactive with a strong bias for action
Thrive in ambiguity and can pivot quickly as priorities change
Detail-oriented while able to operate at speed
Strong sense of ownership and accountability
Flexible with working hours to support North America time zones
Energized by supporting leaders in a fast-paced, scaling environment
Why Join Netomi:
Work directly with executive leadership in a high-growth AI company
Play a critical role in enabling company-wide execution and impact
Be part of a fast-paced, high-ownership culture with significant growth opportunities
Skills Required
- 5-8+ years of experience supporting senior executives (VP+ / C-level)
- Prior experience in a startup or high-growth environment
- Exceptional organizational and time management skills
- Strong communication and stakeholder management capabilities
- High level of discretion and professionalism
- Experience supporting multiple executives simultaneously
- Experience working across global teams and time zones (NA preferred)
What We Do
Netomi is an AI-first customer service platform that enables companies to deliver the highest quality customer experiences while significantly reducing cost. Netomi's Relationship Operating System automatically resolves up to 80% of routine customer service inquiries, decreasing resolution time, and increasing customer satisfaction and support quality. The patented, no-code platform works across messaging, chat, email and voice, and understands 100+ languages. Netomi is based in San Francisco and has offices in New York and India.
