🚀 We’re on a mission to make money work for everyone.
We’re waving goodbye to the complicated and confusing ways of traditional banking.
After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.
With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!
We’re not about selling products - we want to solve problems and change lives through Monzo ❤️
📍London | 💰£40,000 - £60,000 (based on experience level) + Benefits
Fixed Term Contract until March 2027
Please note: For this particular role, we’re only able to consider candidates who are immediately available or who have a very short notice period.
👋 What we’re looking for
At Monzo we offer paid sabbatical leave to Monzonauts after 5 years of tenure. With several of our EAs taking this in 2026, we’re looking for an experienced EA to step in and provide seamless support to their leaders. This is a great opportunity to work across different parts of the Executive team.
We know that an excellent EA leads to better outcomes for our customers by enabling the performance of the Executive they support. This is why we are looking for a passionate, ambitious EA who relishes working in a fast paced environment where they have an opportunity to make a real difference. We generally work 1:2 / 1:3 depending on the workload associated with the person.
Joining a team of 16 you will collaborate with our existing EA team to keep Monzo running and to continue to raise the bar on what great support looks like.
🔑 You’ll play a key role by...
- Managing time and priorities - You’ll manage your leaders’ time in a fast-moving, constantly changing environment by keeping their diaries sharp, prioritised, and protected so they can focus on the work that really matters. You’ll spot clashes, anticipate changes, and stay a few steps ahead.
- Running effective meetings - You’ll help your leaders run great meetings, from shaping agendas and pulling together materials to capturing decisions and making sure actions actually happen.
- Staying close to what matters - You’ll stay close to what’s going on across your leaders’ world, keeping their inbox under control, filtering the noise, and making sure the right things get seen and acted on quickly.
- Building strong relationships - You’ll build strong relationships across your leaders’ teams and the wider business, understanding priorities, staying connected, and helping keep people engaged and aligned.
- Owning logistics end to end - You’ll take ownership of the day to day logistics that keep things running, from travel and scheduling to team offsites and socials, making it all feel seamless and low effort for everyone involved.
- Working as one Executive Office - You’ll work closely with Chiefs of Staff, People Partners and other EAs as part of a collaborative Executive Office, sharing context, supporting each other, and helping things run smoothly across the Exec team.
- Getting involved beyond your role - While your main focus will be supporting your leader(s), you’ll also have the chance to get involved in wider projects and improvements across Monzo, bringing ideas, trying new things, and helping us work better.
🤩 We’d love to hear from you if…
- You have significant experience working as an Executive Assistant in a fast-paced, high performance environment. Unfortunately, his isn’t an entry level role and we’re looking for someone who is confident operating at senior level and can hit the ground running. (While not a requirement, experience in a start up or scale up is a plus.)
- You’re resilient and tenacious in your approach to getting things done, not afraid to ask questions to gather context, and comfortable working autonomously.
- You’re excited by the opportunity to be involved across a broad surface area and can context switch with ease.
- You have excellent communication skills, with a proven ability to write clearly and adapt your style to different audiences.
- You take pride in your attention to detail and consistently produce high-quality work.
- You enjoy collaborating as part of a team and working together to get things done.
- You have experience using Google Workspace and Slack (or similar tools).
- You have strong EQ, with well-developed instincts and problem-solving skills.
🌈 The application journey has 4 key steps:
- Recruiter call (30 min): Our hiring partner will reach out to you for an introductory conversation.
- Task: This will be sent to you and will be completed ahead of the final interviews.
- Full loop interviews (2 x 45 min interviews): Values & Role Specific
- ‘Chemistry’ call with Exec/VP (30 mins)
🙌 What’s in it for you
💰 £40,000 to £60,000 base salary ➕ Benefits
📍This role is based in our London office in Shoreditch (very close to Liverpool Street Station)
⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team
#CM-1
Equal opportunities for everyone
Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.
We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.
If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊
Skills Required
- Significant experience working as an Executive Assistant
- Experience in a fast-paced, high-performance environment
- Proficiency in Google Workspace and Slack or similar tools
- Strong communication skills with the ability to write clearly
- Attention to detail and ability to produce high-quality work
- Ability to work autonomously and collaboratively in a team
What We Do
At Monzo, we’re building a new kind of bank. One that lives on your smartphone and built for the way you live today. By solving your problems, treating you fairly and being totally transparent, we believe we can make banking better.
