Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.
Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!
Administrative & Executive Support
- Provide administrative and operational support across Product & Engineering, Customer Experience, and Marketing in partnership with the Senior Executive Business Partner
- Manage complex calendars and coordinate meetings across cross-functional stakeholders
- Draft and edit high-quality correspondence, reports, and leadership materials
- Prepare meeting agendas and briefing documents, conduct research and compile supporting materials, and track action items and key deadlines to completion
- Coordinate domestic and international travel logistics and documentation
- Submit, reconcile, and track expense reports accurately and discreetly
- Maintain organized records and documentation across key initiatives
- Handle confidential and sensitive information with professionalism
Office Operations Leadership
- Own day-to-day workplace operations for the Bellevue office
- Ensure the office environment reflects company culture and supports productive work
- Serve as primary point of contact for visitors, candidates, partners, and customers
- Manage mail distribution, shipments, and delivery logistics
- Oversee vendor relationships including facilities, cleaning, catering, kitchen, security, and office supplies
- Liaise with building/property management and attend required facilities or safety meetings
- Maintain conference rooms, common areas, and shared spaces
- Manage office inventory and supply budgets as needed
- Partner with People Ops to support onboarding logistics and workspace setup
- Coordinate basic IT-related logistics in partnership with the IT team
- Primarily office-environment work with extended periods of sitting or standing.
- Computer-based work involving limited lifting and usage of computer-related equipment.
Culture & Employee Experience
- Support planning and execution of office culture initiatives and team events
- Coordinate offsites, leadership meetings, and in-office gatherings
- Help foster a welcoming, service-first environment for employees and guests
- Act as a trusted operational partner across Product, Engineering, CX, and Marketing teams
Qualifications
- 5+ years of executive assistant, office management, or operations experience in a fast-paced environment
- Experience supporting technical or cross-functional teams preferred
- Strong writing and editing skills for professional correspondence
- Exceptional organizational skills and attention to detail
- Proven ability to manage vendors and workplace operations
- Tech-savvy; proficient in Google Workspace and task management tools (Asana, Zoom, Slack, etc.)
- High level of discretion and experience handling confidential information
- Excellent verbal and written communication skills
- Strong problem-solving skills and ability to prioritize independently
- Ability to work full time in the Bellevue, Washington office
- Willingness and ability to work a flexible schedule and handle changing priorities with composure.
Pay Range (Base Pay): $90,000-$116,000
Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.
Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).
Retirement Benefits: 401(k) plan
Paid Time Off: Talkdesk offers an uncapped paid time off program, subject to manager approval and consistent with business needs.
Paid Holidays: Talkdesk offers 14 paid holidays each year.
Paid Sick Leave: Employees have uncapped paid time off, subject to manager approval and consistent with business needs.
Method of Application: Apply online.
Application Window: The application window is expected to close at least 3 days from the posting date. The application was posted on 02/17/2026
All questions or concerns about this posting should be directed to the Talent team at [email protected].
Work Environment and Physical Requirements:
Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)
The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.Top Skills
What We Do
Talkdesk is a global customer experience leader for customer-obsessed companies. Our contact center solution provides a better way for businesses and customers to engage with one another. Our speed of innovation and global footprint reflect our commitment to ensure businesses everywhere can deliver better customer experiences through any channel, resulting in higher customer satisfaction, cost savings and profitability. Talkdesk CX Cloud is an end-to-end customer experience solution that combines enterprise scale with consumer simplicity. Over 1,800 innovative companies around the world, including IBM, Acxiom, Trivago, and Fujitsu partner with Talkdesk to deliver a better way to great customer experience. Learn more and request a demo at www.talkdesk.com.
