Executive Assistant

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Overview

We are seeking a highly skilled and proactive Executive Assistant to support the Senior Vice President (SVP) of Customer Success for EMEA. This role is critical to enabling executive effectiveness across a complex, multi-country region and a customer-centric organization. The Executive Assistant will serve as a trusted partner, managing priorities, communications, and operational details while navigating cultural, time-zone, and stakeholder diversity.

Key Responsibilities

Executive & Regional Leadership Support

• Provide high-level, strategic administrative support to the SVP, Customer Success – EMEA

• Manage a complex, dynamic calendar across multiple countries and time zones

• Anticipate priorities related to customer engagements, regional leadership meetings, and global forums

• Ensure the SVP is fully prepared for internal and external meetings with relevant briefings and materials

Customer Success & Stakeholder Coordination

• Coordinate executive participation in customer meetings, QBRs, executive briefings, and escalations

• Act as a liaison between the SVP and regional Customer Success leaders, Sales, Support, Professional Services, and Product teams

• Support communication with key customers and partners in the EMEA region, ensuring professionalism and responsiveness

Communications & Confidentiality

• Handle sensitive regional, customer, and people-related information with the highest level of discretion

• Draft and manage correspondence, presentations, and internal communications on behalf of the SVP

• Support preparation of leadership updates, business reviews, and executive summaries

Operational & Business Management

• Track action items, decisions, and follow-ups from regional leadership meetings

• Support budget tracking, expense management, and purchase approvals as required

• Coordinate international travel, visas, and itineraries across EMEA

• Assist with planning regional offsites, leadership forums, and team events

Strategic & Project Support

• Support cross-functional initiatives related to customer success, retention, renewals, and adoption

• Assist with special projects, data gathering, and preparation of business insights

• Help improve administrative and operational processes within the EMEA Customer Success organization

Qualifications

Required

• Significant experience supporting senior executives (SVP, VP, or equivalent)

• Proven ability to manage complexity across regions, cultures, and time zones

• Exceptional organizational, prioritization, and problem-solving skills

• Strong written and verbal communication skills

• High level of professionalism, discretion, and trust

Preferred

• Experience in Customer Success, SaaS, or enterprise technology environments

• Familiarity with EMEA business practices and cultural nuances

• Comfort working with senior leaders, customers, and external partners

• Advanced proficiency in productivity and collaboration tools

• Multilingual with English as the primary language and Spanish/German preferrred

Key Competencies

• Proactive, anticipatory approach

• Strong judgment and executive presence

• Stakeholder and relationship management

• Ability to operate effectively in ambiguity and fast-changing environments

• Cultural awareness and adaptability

What Success Looks Like

• Operates efficiently across EMEA with clear priorities and minimal friction

• Customer and internal engagements are well-prepared and impactful

• Regional leadership meetings are structured, productive, and action-oriented

• The Executive Assistant is recognized as a trusted partner within the Customer Success leadership team

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.