About InvoiceCloud:
InvoiceCloud is a fast-growing fintech company with an award-winning culture and a leading disruptor in the electronic bill presentment and payment (EBPP) space. Serving more than 3,200 customers across the utility, government, and insurance industries, InvoiceCloud’s secure and innovative SaaS platform enhances the customer experience, driving higher digital payment, AutoPay, and paperless adoption rates. By switching to InvoiceCloud, clients can improve customer engagement and satisfaction while lowering costs, accelerating payments, and reducing staff workloads. To learn more, visit InvoiceCloud.com.
Location: Boston, MA (4 Days in Office)
About InvoiceCloud:
InvoiceCloud is a leading provider of online bill payment services. Founded in 2009, the company has grown to be one of the leading disruptors in the cloud-based electronic bill presentment and payment (EBPP) space, helping institutions put customer experience first. By switching to InvoiceCloud, clients can improve customer engagement, loyalty, and efficiency while reducing churn and missed payments in the process. With over 50 million payments processed annually, InvoiceCloud is one of the most secure, innovative, and inclusive fintech solutions in the market. To learn more, visit www.InvoiceCloud.com.
Job Details:
We are seeking a highly experienced and results-driven Executive Assistant to provide comprehensive support to the CEO. This role will also extend high-level support to the CHRO, CFO, and GC, ensuring seamless coordination across the executive leadership team.
This role requires a strategic partner who can manage complex schedules, handle sensitive information with discretion, and act as an extension of the leadership team. The ideal candidate will have a strong background in executive support, exceptional organizational skills, and demonstrated experience supporting board-level planning and communications.
Success Profile:
This role is anchored in four of our company’s core competencies—Results Driven, Takes Ownership, Drives Efficiency, and Innovative. These competencies reflect the mindsets and behaviors that define success in this role. We outline how each competency translates into real-world actions and outcomes specific to this role.
Results Driven
- Seamlessly manages multiple executive calendars and adapts quickly to shifting priorities, such as reorganizing the CEO’s schedule to accommodate urgent meetings.
- Demonstrates flexibility and resilience by adjusting travel and meeting logistics in response to evolving business needs.
- Acts as a strategic thought partner to the CEO, contributing insights during planning sessions and maintaining strict confidentiality with sensitive information.
- Champions the CEO’s vision and organizational goals, representing leadership priorities in cross-functional meetings.
- Coordinates logistics for meetings and events, ensuring smooth execution and attention to detail.
Takes Ownership
- Operates with autonomy and initiative, applying sound judgment and decisiveness to prepare briefing materials and manage complex topics without overburdening executive leadership.
- Builds trusted relationships that support the CEO’s holistic schedule, including coordination across personal and professional engagements with the utmost discretion.
- Proactively aligns support with strategic goals by understanding the company’s mission and anticipating executive needs.
- Coordinates logistics and communication for board meetings and customer engagements, serving as a trusted liaison across stakeholders.
Drives Efficiency
- Identifies scheduling conflicts in advance and proposes effective alternatives to maintain momentum.
- Implements streamlined processes for executive travel and approvals, ensuring timely and high-quality execution.
- Anticipates challenges and delivers thoughtful solutions with minimal direction, enabling smooth day-to-day operations.
Innovative
- Leverages GenAI tools to automate meeting summaries, optimize scheduling, and enhance executive time management.
- Continuously explores new technologies and platforms to improve productivity and communication across the leadership team.
Requirements:
- Minimum of 5 years of experience supporting a CEO and/or C-Suite executives.
- Demonstrated experience handling sensitive board-related information and serving as a liaison between executive leadership and board members.
- Proven expertise in travel coordination and event planning.
- Strong proficiency in productivity and collaboration tools.
Benefits:
We offer a competitive benefits program including:
- Medical, dental, vision, life & disability insurance
- 401(k) plan with company match
- Flexible Time Off (FTO), wellbeing days, paid holidays, and summer Fridays
- Mental health resources
- Paid parental leave & Backup Care
- Tuition reimbursement
- Employee Resource Groups (ERGs)
Base salary is one component of total compensation. Employees may also be eligible for an annual bonus or commission. Some roles may also be eligible for overtime pay. The above represents the expected base compensation range for this job requisition. Ultimately, in determining your pay, we’ll consider many factors including, but not limited to, skills, experience, qualifications, geographic location, and other job-related factors.
InvoiceCloud is an Equal Opportunity Employer.
InvoiceCloud provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at our company, please contact [email protected].
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To all recruitment agencies: InvoiceCloud does not accept agency resumes. Please do not forward resumes to our job’s alias, employees, or any other organization location. Invoice Cloud is not responsible for any fees related to unsolicited resumes.
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What We Do
InvoiceCloud provides a complete, simple, and secure electronic bill presentment and payment solution. Our SaaS platform provides flexible and always-up-to-date online payment solutions that can be configured to meet the unique needs of your organization. And our simple-to-use interface engages customers throughout the payment process to deliver your highest ever e-payment adoption rates.
