Executive Assistant

Job Description

Zendesk is excited to hire a highly motivated and organized Executive Assistant to support the Marketing Leadership team. This role involves direct assistance to up to four executives and operates under the direct supervision of the Office of the CMO. The ideal candidate will offer behind-the-scenes efforts to ensure operational smoothness and efficiency within our teams, with a proactive approach to managing tasks and the ability to multitask effectively in a dynamic environment. You are an energetic team player with an approachable attitude, yet you are accomplished and professional with the ability to handle challenging situations with grace and tact with an extreme sense of urgency and proficiency. It’s important to handle sensitive and confidential matters with unwavering integrity and ethics at all times. Excellent verbal, written and organizational skills are a requirement. This role is non-exempt.

Responsibilities:

• Proactively maintain calendars and daily schedules, fielding and prioritizing requests

• Manage all travel and expenses for the assigned executives in a proactive, fiscally alert manner

• Ensure and maintain the confidentiality of all appropriate communications and document

• Plan and coordinate small team gatherings and events, enhancing team collaboration and morale

• Foster relationships with key departments to facilitate seamless team functions

• Offer backup support to other Executive Assistants when needed for time off or project support

• Special projects and administrative support as needed

Requirements:

• Minimum of 2-3 years working experience in a tech/SaaS environment preferred

• 2-4 years of related work experience (general office administration, or reception) and general knowledge within their functional area

• Proven track record of meeting deadlines and taking initiative to make confident and well-informed decisions

• Excellent organization skills, acute attention to detail, and an ability to handle multiple tasks in a fast paced and time sensitive environment

• Demonstrates an ability to anticipate needs and changes, then react with the best interest of the business and/or executive in mind

• Ability to influence others; handle conflict appropriately, know when to delegate issues upward and when to apply common sense

• Experience in heavy calendar management. Understanding priorities and how to prioritize key meetings and events

• Excellent time management skills with demonstrated ability to manage multiple competing priorities and to constantly re-prioritize

• Extraordinary work ethic and a “can-do” attitude for all situations – no task too big or too small to handle!

• Excellent written and verbal interpersonal skills and a strong sense of professionalism

• Highly proficient with all Google Suite applications

• Remote with willingness to support execs across East Coast to West Coast time zones

Where We Work

Zendesk is not your average tech company. We have all the stuff you’d expect - competitive pay, benefits, appealing offices, snacks, and more. We also have a culture deeply dedicated to enabling conversations and providing appreciative support. We help our staff keep work-life balance, from flexible hours to remote work, to the most dynamic parental leave plans on the market. Our Social Impact team is actively engaged in our community and enables us to invest thousands of hours with local community groups each year. We invest in diversity and inclusion so that our team reflects the diversity of the world around us. We have a whole crew dedicated to ensuring our workplace experience is top notch and welcoming for all.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.