The Role
Provides comprehensive executive and administrative support to the President and CEO by managing schedules, meetings, correspondence, travel, priorities, confidential information, events, office operations, expenses, and stakeholder coordination. The role requires proactive problem-solving, follow-through, sound judgment, and occasional travel. It also includes onsite event setup, material transport, and coordination with internal and external stakeholders.
Summary Generated by Built In
Executive Assistant
FONEMED | St. John's, Newfoundland and Labrador
We are seeking an exceptional Executive Assistant to work directly with our President & CEO and support the smooth and efficient operation of the executive office.
We are looking for someone who is highly organized, resourceful, personable, and proactive. Someone who enjoys making things happen, takes pride in getting the details right, and has a natural ability to anticipate what needs to be done before being asked.
This is a varied, hands-on role for someone who thrives in a busy environment, enjoys working with people, and is equally comfortable coordinating an important executive meeting, preparing correspondence, following up on business priorities, or handling everyday office responsibilities.
Above all, we are looking for someone who takes ownership, exercises good judgment, follows through, and genuinely enjoys making a difference.
About the Role
The Executive Assistant will provide comprehensive executive, administrative, and operational coordination support to protect the CEO's time, maintain focus on business priorities, and keep commitments moving forward.
The successful candidate will play an important role in managing the executive leadership schedule, organizing priorities, coordinating activities, supporting business operations, and ensuring commitments are followed through.
This individual will be a trusted and dependable member of the executive office, capable of working independently, managing competing demands, maintaining confidentiality, and anticipating needs in a fast-paced and evolving business environment.
Key Responsibilities
Executive Support & Priority Management
What We're Looking For
The ideal candidate is someone who:
Qualifications
Why Work with Us
With over 30 years in the telehealth industry servicing clients across North America, Fonemed prides itself on providing outstanding client experience and practicing a culture of care in everything we do. We are a growing company who values our greatest resource - our people! We provide a collaborative company culture and a welcoming team. We offer our team the opportunity to work in an exciting industry and a competitive compensation package, including health benefits and retirement saving options, as well as a great paid leave program. If you are looking for a company that values you, apply today!
Fonemed is an equal opportunity employer and is committed to diversity, equity, and inclusion. We appreciate the interest of everyone who applies for the position, however only those selected for an interview will be contacted. Please visit our website to apply at www.fonemed.com.
FONEMED | St. John's, Newfoundland and Labrador
We are seeking an exceptional Executive Assistant to work directly with our President & CEO and support the smooth and efficient operation of the executive office.
We are looking for someone who is highly organized, resourceful, personable, and proactive. Someone who enjoys making things happen, takes pride in getting the details right, and has a natural ability to anticipate what needs to be done before being asked.
This is a varied, hands-on role for someone who thrives in a busy environment, enjoys working with people, and is equally comfortable coordinating an important executive meeting, preparing correspondence, following up on business priorities, or handling everyday office responsibilities.
Above all, we are looking for someone who takes ownership, exercises good judgment, follows through, and genuinely enjoys making a difference.
About the Role
The Executive Assistant will provide comprehensive executive, administrative, and operational coordination support to protect the CEO's time, maintain focus on business priorities, and keep commitments moving forward.
The successful candidate will play an important role in managing the executive leadership schedule, organizing priorities, coordinating activities, supporting business operations, and ensuring commitments are followed through.
This individual will be a trusted and dependable member of the executive office, capable of working independently, managing competing demands, maintaining confidentiality, and anticipating needs in a fast-paced and evolving business environment.
Key Responsibilities
Executive Support & Priority Management
- Proactively manage the CEO's calendar, appointments, meetings, and scheduling priorities.
- Anticipate upcoming commitments, deadlines, and preparation requirements.
- Coordinate meetings, agendas, briefing materials, presentations, minutes, and action items.
- Manage incoming correspondence, identify priorities, and draft or prepare routine communications as appropriate.
- Monitor outstanding commitments and ensure timely follow-up with internal and external stakeholders.
- Coordinate travel arrangements, accommodations, and itineraries.
- Exercise sound judgment in determining what can be handled independently and what requires the CEO's attention.
- Maintain awareness of executive priorities to ensure the CEO is well prepared for meetings, engagements, and business activities.
- Support the efficient day-to-day operation of the executive office.
- Coordinate meeting rooms, visitors, office supplies, catering, and other administrative requirements.
- Maintain organized electronic files, contact lists, records, and confidential documents.
- Assist with expense reports, invoices, purchasing, and administrative tracking.
- Liaise with internal departments to coordinate activities and resolve routine operational matters.
- Identify opportunities to improve administrative processes, workflows, and office efficiency.
- Take ownership of everyday responsibilities, ensuring tasks are completed without unnecessary oversight.
- Proactively identify potential scheduling conflicts, missed deadlines, competing priorities, administrative inefficiencies, and emerging issues that may affect executive commitments or office operations.
- Exercise sound judgment in assessing urgency, resolving matters independently where appropriate, and escalating significant concerns with relevant background information and recommended solutions.
- Monitor outstanding commitments, anticipate potential delays, and take appropriate action to keep priorities on track.
- Identify opportunities to streamline processes, improve coordination, and reduce unnecessary demands on the executive leadership time.
- Maintain awareness of upcoming organizational activities, business opportunities, and executive commitments to anticipate support requirements.
- Demonstrate accountability for assigned responsibilities, ensuring tasks are completed accurately and on time.
- Coordinate executive meetings, client visits, government engagements, and stakeholder activities.
- Provide logistical and administrative support for conferences, corporate events, speaking engagements, and community initiatives.
- Onsite presence required at both internal and external events to delivery materials, complete setup, take down, and support in real time coordination to ensure events run smoothly.
- Support executive leadership involvement in external boards, committees, charitable organizations, and community activities.
- Maintain professional and courteous relationships with employees, clients, government representatives, business partners, and community stakeholders.
- Ensure appropriate follow-up and coordination following meetings and events.
What We're Looking For
The ideal candidate is someone who:
- Thinks ahead: Anticipates needs, recognizes priorities, and takes action without waiting to be asked.
- Takes ownership: Follows through, solves problems, and sees responsibilities through to completion.
- Is exceptionally organized: Manages competing priorities while maintaining excellent attention to detail.
- Exercises sound judgment: Knows when to act independently, when to ask questions, and when to escalate concerns.
- Communicates effectively: Demonstrates strong written and verbal communication skills and interacts professionally with people at all levels.
- Is resourceful and adaptable: Responds positively to change and finds practical solutions to unexpected challenges.
- Is personable and approachable: Builds positive working relationships and brings a friendly, professional attitude to the workplace.
- Values confidentiality: Understands the importance of discretion and trust when supporting executive leadership.
- Is comfortable rolling up their sleeves: No task is too big or too small, and takes pride in helping things run smoothly.
- Is dependable: Delivers on commitments and can be trusted to manage responsibilities with minimal supervision.
Qualifications
- Minimum five years of relevant administrative, executive support, or operational coordination experience preferred.
- Experience supporting senior executives or leadership teams is a strong asset.
- Excellent organizational, communication, and problem-solving skills.
- Strong proficiency in Microsoft 365, including Outlook, Word, Excel, PowerPoint, and Teams.
- Experience preparing professional correspondence, meeting materials, reports, and presentations.
- Demonstrated ability to manage competing priorities and sensitive information.
- Post-secondary education in business administration, office administration, other related discipline, or a combination of relevant education and experience.
- Experience supporting projects, events, or stakeholder engagement activities.
- An active, unrestricted drivers license with a satisfactory driver’s abstract and proof of auto insurance.
- Access to a reliable vehicle for the ability to run errands, attend offside meetings, transport materials for hands on setup at external meetings and events.
- Ability to lift and transport equipment and materials weighing up to 50 lbs and assist in supporting onsite activities that may require frequent active movement as well as extended periods of standing during events.
- Comfortable learning new technologies and using digital tools to improve productivity.
- Occasional domestic and international travel may be required to support business activities, meetings, conferences, and organizational initiatives.
Why Work with Us
With over 30 years in the telehealth industry servicing clients across North America, Fonemed prides itself on providing outstanding client experience and practicing a culture of care in everything we do. We are a growing company who values our greatest resource - our people! We provide a collaborative company culture and a welcoming team. We offer our team the opportunity to work in an exciting industry and a competitive compensation package, including health benefits and retirement saving options, as well as a great paid leave program. If you are looking for a company that values you, apply today!
Fonemed is an equal opportunity employer and is committed to diversity, equity, and inclusion. We appreciate the interest of everyone who applies for the position, however only those selected for an interview will be contacted. Please visit our website to apply at www.fonemed.com.
Skills Required
- Minimum five years of relevant administrative, executive support, or operational coordination experience
- Experience supporting senior executives or leadership teams
- Excellent organizational, communication, and problem-solving skills
- Strong proficiency in Microsoft 365, including Outlook, Word, Excel, PowerPoint, and Teams
- Experience preparing professional correspondence, meeting materials, reports, and presentations
- Ability to manage competing priorities and sensitive information
- Post-secondary education in business administration, office administration, a related discipline, or equivalent relevant education and experience
- Experience supporting projects, events, or stakeholder engagement activities
- Active, unrestricted driver's license with a satisfactory driver's abstract and proof of auto insurance
- Access to a reliable vehicle for errands, offsite meetings, and transporting materials
- Ability to lift and transport equipment and materials weighing up to 50 pounds
- Ability to support onsite activities involving frequent movement and extended standing
- Comfort learning new technologies and using digital tools to improve productivity
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The Company
What We Do
Fonemed was founded in 1996 by a group of physicians, philanthropists and businesspeople who recognized the need for improved healthcare worldwide and saw telephone-based triage as the premier method to provide that care. We are a privately held, Limited Liability Company registered in the USA and Canada, with corporate headquarters in St. John’s, Newfoundland and Labrador, and in Ventura, California. Currently we employ approximately 300 individuals. Fonemed provides healthcare-based services and software solutions to increase our clients’ patients access to quality healthcare while also providing additional cost control to our clients. Our specialty service has been 24/7 virtual nurse triage. We recently expanded services to include access to nurse practitioners providing additional primary care advice and treatment. Our nurses are located throughout the United States and Canada, and we are exploring growth opportunities in Europe and Asia. The Fonemed Health Management Platform is a Cloud-based application that provides access and security and comes fully integrated with the Schmitt-Thompson Clinical Content Triage Guidelines. The Platform allows our clients to deliver comprehensive, technology-powered, people-driven customized solutions to meet specific requirements. Through our software, clients have the ability to manage such activities as client registration, online health assessment, nurse triage and nurse practitioner assessment and referrals. At Fonemed, we empower our clients to strategically expand patient engagement, diversify revenue streams or reduce operating costs through proven technology that has been developed through the foundation of over 26 years of industry experience and more than 10 years of using and enhancing the Platform ourselves. We are URAC accredited, SOC2 certified, and HIPAA compliant with over 2,500 client groups, representing well over 25 million individuals.
