About IntouchCX
IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.
About the Job
The Executive Assistant acts as a strategic right-hand partner, maximizing leadership productivity through complex calendar management, critical communication oversight, and high-level administrative support.
This high-trust position requires strict confidentiality, proactive problem-solving, and operational agility.
Given the dynamic nature of the executive landscape, flexibility and consistency are essential for maintaining the confidentiality of high-level systems and operations.
As Executive Assistant, You Will…
- Coordinate complex scheduling and calendar management. Guard the CEO's time by prioritizing meetings, resolving scheduling conflicts, and aligning their daily activities with long-term company objectives.
- Monitor the CEO's inbox, draft emails on their behalf, field phone calls, and serve as the primary liaison between the CEO, its employees, and clients.
- Plan complex domestic and international travel itineraries, secure accommodations, process expense reports, and organize executive meetings or board retreats.
- Review and summarize reports, conduct research, and prepare briefing packets, presentations, and agendas before the CEO’s key meetings.
- Track action items following leadership meetings, coordinate cross-functional projects, and ensure the CEO is prepared for upcoming deadlines and strategic initiatives.
As Executive Assistant, You Need…
- Bachelor’s degree required; degree in Office Administration or a related field preferred.
- Minimum of 5 years of administrative experience reporting directly to upper management.
- Demonstrated experience reporting to US-based executives is required.
- Exceptional emotional intelligence, impeccable written and verbal communication, and the ability to exercise sound judgment under pressure.
- Excellent organizational and time management skills.
- Client relationship management experience.
- Ability to work under tight deadlines.
- Flexible team player, willing to adapt to changes and unafraid of challenges.
- Ability to communicate with various positions, departments, clients, and board members to ensure instruction alignment is successful.
- Ability to maintain confidentiality of information related to the company and its employees.
- Advanced knowledge of office software (e.g., Microsoft 365, Google Workspace, Slack, Zoom) and virtual board management portals.
- Ability to work a flexible, shifting schedule aligned with US time zones.
- Willingness to travel as needed; possession of a valid U.S. visa or passport is an asset.
Skills Required
- Bachelor's degree required
- Degree in Office Administration or a related field
- Minimum 5 years of administrative experience reporting directly to upper management
- Experience reporting to US-based executives
- Exceptional emotional intelligence and written and verbal communication skills
- Sound judgment under pressure
- Excellent organizational and time management skills
- Client relationship management experience
- Ability to work under tight deadlines
- Flexibility and adaptability as a team player
- Ability to communicate effectively with departments, clients, executives, and board members
- Ability to maintain confidentiality of company and employee information
- Advanced knowledge of Microsoft 365, Google Workspace, Slack, Zoom, and virtual board management portals
- Ability to work a flexible, shifting schedule aligned with US time zones
- Willingness to travel as needed
- Valid U.S. visa or passport
What We Do
We’re revolutionizing the global customer experience across all industries, delivering innovative, value-driven customer care solutions to the world’s best-known brands. We are partners in long-term growth, helping to scale and optimize your CX through our data-driven and brand-specific approach. By delivering actionable insights, we drive team performance and ROI alignment to meet your strategic goals. We tailor our programs to ensure end-to-end consistency, team well-being, and cultural alignment with your brand. Our track record speaks for itself and our long-standing relationships speak to our performance. We are IntouchCX. Where a global footprint meets a local presence. Where scale meets soul. Where expertise meets energy. Where reliable meets relatable. Where professional meets personal. Where inspiration meets execution. Where your world meets our world. We challenge assumptions. Redefine partnership. Disrupt convention. And boldly lead our clients, our people, and our industry toward a reimagined future.
