The Role
Supports the CFO by managing inboxes, calendars, external meetings, travel, expenses, and follow-ups. The role coordinates across international time zones, prepares meeting materials, screens requests, manages logistics, and handles confidential information. It requires strong judgment, organization, discretion, bilingual English and Spanish fluency, and experience supporting C-level executives.
Summary Generated by Built In
About PayJoy
PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.
This role
Supporting one of PayJoy’s Executives with significant external facing responsibilities, and frequent travel. This person will triage the Executive’s inbox, calendar, external meetings and travel, so no important request slips through and their time stays focused on what matters most.
Responsibilities
- Daily inbox triage: flag what's urgent, draft or send routine replies, and route items to the right people.
- Track open requests from third parties and follow up so nothing goes unanswered.
- Own the calendar end to end: schedule, reschedule and protect focus time.
- Screen and prioritize meeting requests from investors, lenders, partners, vendors and internal teams; decline or redirect when appropriate.
- Be the point of contact for scheduling with third parties
- Coordinate across time zones with external executives and their assistants.
- Ensure all meetings have an agenda, that supporting materials are prepared in advance and attached to invites, and that attendees have confirmed attendance
- Support as needed for meeting prep: attendee background, internal pre-brief meetings, etc.
- Handle logistics for in-person and virtual meetings, and track follow-ups.
- Plan and book domestic and international travel: flights, hotels, ground transport, visas and itineraries.
- Adjust plans quickly when things change, and process expense reports.
- Timely and accurate submission of expense reports
- Support partner meeting logistics and other special requests as needed.
Inbox management
Calendar and gatekeeping
External meetings
Travel
Ad hoc support
Qualifications
- 4+ years supporting C-level executives, ideally in finance, fintech, banking or a fast-growing company.
- Full professional fluency in English and Spanish, written and spoken.
- Strong judgment: you know what's urgent, what can wait, and when to say no on the executive's behalf.
- Highly organized, proactive and detail-oriented; you anticipate needs before you're asked.
- Discreet with confidential information.
- Experienced with Google Workspace (Gmail, Calendar), Slack and travel/expense tools.
- Comfortable working across U.S. and international time zones, with flexibility for occasional early or late hours.
- Experience supporting more than one executive.
- Familiarity with investor relations, capital markets or board processes.
- Experience using AI or productivity tools for inbox and calendar management.
Nice to have
Benefits
- 100% Company-funded Health and dental and vision discount plan for employees and immediate family members.
- Life insurance.
- Phone finance, Headphone, home office equipment and wellness perks.
- 30 days of Christmas bonus
- 20 days paid Vacation
- 50% Vacation premium
- 13% Saving funds
- $2,000 MXN monthly grocery coupons
- $2,000 USD annual Co-working Travel perk
- $2,000 USD annual Professional Development perk
- Catered lunches
PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
PayJoy Principles
Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening
Skills Required
- 4+ years supporting C-level executives
- Full professional fluency in English and Spanish, written and spoken
- Strong judgment and ability to prioritize urgent matters
- Highly organized, proactive, and detail-oriented
- Ability to handle confidential information discreetly
- Experience with Google Workspace, Gmail, Google Calendar, Slack, and travel or expense tools
- Comfort working across U.S. and international time zones with occasional early or late hours
- Experience supporting more than one executive
- Familiarity with investor relations, capital markets, or board processes
- Experience using AI or productivity tools for inbox and calendar management
PayJoy Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about PayJoy and has not been reviewed or approved by PayJoy.
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Fair & Transparent Compensation — Pay is considered market‑aligned for senior U.S. technical roles, and public salary bands help candidates benchmark and align expectations. Feedback suggests this transparency supports confidence that offers are competitive for role and location.
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Healthcare Strength — Company‑paid basic medical, dental, vision, life, and disability coverage is emphasized as a standout element versus many startups. Feedback suggests this reduces out‑of‑pocket burden and strengthens the core benefits foundation.
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Parental & Family Support — Paid parental leave and flexible hours are highlighted alongside dedicated time off. Feedback suggests these family‑oriented policies enhance the perceived completeness of the package.
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The Company
What We Do
PayJoy's mission is to deliver access to credit to the next billion people in emerging markets worldwide. Our unique mobile security technology gives customers the ability to afford their first smartphone on credit, using the phone itself as collateral, and then provides further access to credit to help weather life's unexpected financial surprises and climb the ladder of economic well-being. Founded in 2015, today PayJoy has reached millions of customers in a dozen countries around the globe, including Mexico, Brazil, Colombia, India, Kenya, and South Africa, and is on a strong growth path with support from major industry partners to bring credit to the next billion emerging consumers.
