The Role
Provide high-level executive support to the Chairman/CEO by managing information flow, schedules, cross-departmental communication, SOP adherence, audits, MIS and quality summaries, project management, stakeholder liaison, and special handling of high-net-worth patient cases to ensure confidentiality and operational excellence.
Summary Generated by Built In
Position
The Executive Assistant shall be the key person in the Chairman / CEO’s office, responsible for managing, controlling, and organizing administrative activities of the CEO's office.
Responsibilities
- Manage, categorize, and oversee the flow of all information to the Chairman/CEO. Prepare executive summaries and prioritize content to facilitate quick decision-making.
- Facilitate efficient cross-departmental communication to manage and optimize the Chairman/CEO’s schedule, ensuring a smooth flow of daily activities.
- Monitor and ensure adherence to Standard Operating Procedures (SOPs) in all departments, suggesting improvements where necessary including random audits of departments.
- Monitor and collate MIS, quality indicators, audit, and customer service findings and present summary to Chairman/CEO.
- Provide analytical support for decision-making by synthesizing complex information into actionable insights, and suggesting improvements where needed.
- Provide strategic oversight and guidance on key initiatives and projects under the Chairman/CEO's purview. Act as a critical point of contact for high-level decision-making support.
- Act as a project manager and liaison for cross-departmental efforts.
- Oversee the timely completion of any important activities/projects.
- Be the Chairman / CEO’s eyes are ears across the organization through random spot audits of administrative, operational, and customer-facing departments. Assess and enhance the operational standards in all patient-facing areas.
- Serve as a liaison, coordinating with internal and external stakeholders to ensure alignment with the hospital's objectives and the Chairman/CEO’s vision.
- Oversee the special handling of HNI patient cases, ensuring exceptional service and confidentiality.
Attributes
- Polished Soft Skills: Engage effectively with all staff and HNI patients, fostering positive and professional interactions.
- Minute Attention to Detail: Meticulously focused on accuracy, ensuring precision in tasks to support the Managing Director's operational efficiency.
- Relentless Ownership: Excel in a self-driven environment, demonstrating proactive problem-solving and independence without constant supervision.
- Growth Mindset: Eager for continuous learning and improvement, embracing challenges with a forward-thinking and adaptable approach.
- Communication Proficiency: Possess excellent verbal and written communication skills, facilitating clear and effective dialogue within the hospital's dynamic environment.
- Effective Multitasking: Seamlessly juggle tasks, adept at prioritizing between tactical and strategic projects, ensuring optimal support for the Chairman/CEO.
Qualifications
- MBA or MHA required
Skills Required
- MBA or MHA
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Established in 2002 in Mumbai, India, Asian Heart Institute (AHI) is a premier cardiology and cardiac surgery hospital. It provides world-class cardiac care, blending clinical excellence with innovation and compassion. Recognized as one of the World's Best Specialized Hospitals in Cardiology, AHI specializes in complex heart surgeries, minimally invasive treatments, and preventive cardiology, aiming to provide patients with hope, healing, and happiness.
