Executive Assistant to CEO

Imprint helps the world's best brands grow the lifetime value of their customers. We started with co-branded credit cards and rebuilt them to be smarter, more rewarding, and brand-first. We partner with companies like Crate & Barrel, Rakuten, Booking.com, H-E-B, Fetch, and Shell to launch modern credit programs that deepen loyalty, unlock savings, and drive growth. But the card is just the beginning. We combine advanced payments infrastructure, intelligent underwriting, and deep customer data to create delightful and personalized experiences for members as well as efficient and profitable relationships for our brand partners. Our robust technology and world-class operations allow us and our brand partners to offer powerful financial products without becoming a bank.
In the U.S., co-branded cards alone account for over $300 billion in annual spend, and most still run on decades-old legacy bank systems. Imprint is the modern alternative: flexible, embeddable, and built for how people actually pay today. Backed by Kleiner Perkins, Thrive Capital, Ribbit, and Khosla Ventures, we're building a world-class team to redefine how people pay and how brands grow. If you want to move fast, solve hard problems, and own real outcomes, we want to meet you.

Role Summary

As Executive Assistant to the CEO, you will serve as the operational right hand to Imprint's Founder and CEO at a pivotal stage of the company's growth. This is a high-ownership, high-trust role that exists to create meaningful leverage for the CEO by managing complexity, protecting their focus, and ensuring the company's operating rhythm runs without friction.

You will act as a strategic partner and force multiplier — anticipating needs before they arise, making sound judgment calls on behalf of the CEO, and ensuring that nothing falls through the cracks across a fast-moving, high-stakes environment.

This role is based in New York City and requires in-office presence aligned with the CEO's schedule.

What Success Looks Like in the First 90 Days

• Fully owns the CEO's calendar with minimal ramp — making confident prioritization calls independently

• Established as a trusted gatekeeper and liaison by internal teams, board members, investors, and external partners

• All board meetings, investor meetings, and partner events run seamlessly with zero logistical gaps

• Travel logistics are managed proactively with contingency plans in place before they're needed

• A reliable system exists to track and close every action item and commitment from the CEO's meetings

• Has identified and implemented at least one meaningful improvement to how the CEO's office operates

Responsibilities

• Own and optimize the CEO's calendar end to end — balancing internal meetings, board commitments, investor conversations, partner meetings, and protected focus time across multiple time zones

• Coordinate all logistics for board meetings, investor meetings, and partner events including materials preparation, attendee communications, room setup, travel, and follow-up

• Manage all domestic and international travel end to end — flights, hotels, ground transportation, itineraries, and backup plans

• Serve as a trusted gatekeeper and liaison between the CEO and internal teams, investors, board members, and external stakeholders

• Track and drive closure on action items, commitments, and deliverables that emerge from the CEO's meetings and conversations

• Support key company moments — all-hands meetings, leadership offsites, major announcements — by owning logistics and ensuring smooth execution

• Draft emails, messages, and documents on behalf of the CEO that reflect the CEO's voice and standards

• Proactively identify and implement improvements to how the CEO's office operates — better systems, tools, and workflows that reduce friction and create more leverage

• Support light personal tasks as needed during high-intensity periods to keep the CEO focused on the business

Qualifications

Required

• Demonstrated track record of supporting a CEO, Founder, or C-suite executive at a fast-paced, high-growth company — with clear accountability for keeping a complex operation running

• Experience managing high-volume, high-stakes calendars and travel logistics across multiple time zones

• Exceptional organizational skills — a proven system for managing complexity and ensuring nothing slips

• Impeccable judgment and discretion with sensitive, confidential information across all areas of a business

• Strong written and verbal communication skills, including the ability to draft on behalf of an executive in their voice

• High ownership orientation — sees what needs to happen and makes it happen without waiting to be told

• Comfortable operating in ambiguity and rapidly shifting priorities; adapts quickly and keeps everything moving

• Proficiency with modern productivity tools including Google Workspace, Slack, and Notion; ability to quickly adopt new and AI-powered workflows

Nice to Have

• Experience supporting a CEO through fundraising rounds, board governance processes, or an IPO

• Familiarity with fintech, financial services, or payments

• Experience in a company with 100–500 employees during a period of rapid scaling

• Competitive compensation and equity packages

• Leading configured work computers of your choice

• Flexible paid time off

• Fully covered, high-quality healthcare, including fully covered dependent coverage

• Additional health coverage includes access to One Medical and the option to enroll in an FSA

• 20 weeks of paid parental leave for the primary caregiver and 8 weeks for all new parents

• Access to industry-leading technology across all of our business units, stemming from our philosophy that we should invest in resources for our team that foster innovation, optimization, and productivity

Imprint is committed to a diverse and inclusive workplace. Imprint is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Imprint welcomes talented individuals from all backgrounds who want to build the future of payments and rewards. If you are passionate about FinTech and eager to grow, let’s move the world forward, together.