The Role
Support the CEO through complex calendar and travel management, meeting and event coordination, confidential communications, project tracking, research, and stakeholder relationship management. The role owns operations of the CEO’s office, coordinates board and investor engagements, follows up on strategic initiatives, supports office and vendor operations, and helps optimize workflows. Flexibility across time zones, proactive problem-solving, discretion, and excellent communication are essential.
Summary Generated by Built In
Surgo Health is a Public Benefit Corporation building the world’s most comprehensive and insightful AI-powered data platform that reveals the why behind people’s behaviors. We uncover the unseen drivers of health - people’s beliefs, barriers, and behaviors - and transform that intelligence into scalable products that enable healthcare organizations to drive impact, reduce costs, and advance inclusion. From improving clinical trial design to optimizing care delivery and public health strategies, our solutions help decision-makers act on what truly shapes health outcomes. By revealing the human side of healthcare, we’re making it more personal, precise, and effective - for everyone.
We are hiring an exceptionally mature and highly experienced Executive Assistant to support our Chief Executive Officer (CEO). This is the right role for you if you are passionate about enabling leaders to do their best work and thrive on bringing order to a fast-moving, high-growth environment. People are the most important part of Surgo Health, and as a critical partner to the CEO you will be central to owning the operations of the CEO's office and protecting the time and focus our priorities depend on. You will join a dynamic and fast-paced environment and work with cross-functional teams to keep the company's vision and strategy moving forward.
Our CEO operates across time zones, travels frequently, and works well beyond a conventional schedule - and this role moves in lockstep with her. Flexibility and availability are essential: the right candidate is genuinely comfortable with a fluid, always-on rhythm and sees it as part of what makes the seat exciting rather than a burden.
The role demands impeccable organizational skills, excellent communication, consistent discretion, and the ability to proactively manage multiple complex tasks while holding a strategic view of the company's priorities.
What you’ll achieve:
Executive Support:
- Provide detailed-level administrative support including managing the CEO’s calendar, scheduling meetings, and organizing travel and meeting arrangements
- Manage sensitive and confidential matters with discretion
- Handle complex and rapidly changing schedules, balancing priorities, and ensuring the CEO is prepared for all engagements
- Screen and prioritize requests for the CEO’s time, delegating and responding as appropriate
- Work with other leadership team members to prepare and coordinate materials for executive and other meetings, including agendas, presentations, and reports
- Ensure the CEO’s time is spent on the highest-value activities
Meeting & Event Planning:
- Coordinate and schedule leadership team meetings, board meetings, and investor engagements, ensuring all logistics are handled seamlessly
- Take detailed meeting notes, ensuring key takeaways, action items, and deadlines are captured and followed up on
- Plan and execute company events, off-site leadership meetings, and internal/external speaking engagements for the CEO
Project Management & Coordination:
- Manage special projects and initiatives as directed by the CEO, ensuring they are executed effectively and on time
- Track progress on key business initiatives and ensure that critical deliverables are completed by appropriate stakeholders
- Support the CEO in cross-functional communication and collaboration with leadership, board members, and external partners, including facilitating 1:1 meetings and ensuring alignment on key priorities
- Conduct research and prepare background information for meetings, presentations, or strategic discussions as needed
Operations & Office Management Support:
- Oversee aspects of office management as needed, ensuring a productive and efficient work environment
- Support the CEO in managing vendor relationships, external partnerships, and high-priority communications, including coordinating catering and event logistics as needed
- Collaborate with the operations team to streamline processes, improve workflows, and optimize overall efficiency in the CEO’s office
Communication & Relationship Management:
- Build and maintain relationships with key stakeholders, including board members, investors, partners, and clients
- Manage external communications on behalf of the CEO as needed, drafting correspondence, reports, and presentations as required
About you:
- 7+ years of experience as an Executive Assistant supporting C-suite executives, preferably in a start-up or high-growth environment
- Bachelor’s degree in Business, Communications, or a related field is a plus
- Passionate about working in a fast-moving and dynamic start-up environment
- Demonstrated ability to handle sensitive information with the utmost discretion and confidentiality
- Strong organizational, project management, and proactive problem-solving skills with impeccable attention to detail
- Ability to anticipate the needs of the CEO and proactively address challenges before they arise
- Ability to work with a flexible schedule and adjust to varying time zones, ensuring alignment with the CEO's needs and availability
- Excellent written and verbal communication skills, with the ability to interface with senior executives and external stakeholders
- Proficiency with office software (e.g., Microsoft Office, Google Suite, Zoom) and AI tools (Claude)
- Proven experience in managing complex travel, calendars, and high-priority tasks with efficiency and professionalism
- Adaptability and ability to thrive in a fast-paced, evolving start-up environment
- Excellent teamwork skills
- Proven ability to influence cross-functional teams without formal authority
Location: This role is based in Washington, DC, with 2 days/week in office, with the flexibility to come in on additional days as needed, as well as flexible hours.
Travel: No travel expected.
Benefits
- Fantastic, fun and collaborative colleagues; opportunity to solve tough challenges in healthcare
- Ability to be entrepreneurial and tremendous opportunities for growth
- Public Benefit Corporation with an impact and equity mission
- Competitive compensation and health benefits
- Generous PTO, 20+ holidays
- Highly competitive 401K
- Professional Development opportunities
Surgo Health is committed to fair, equitable, and transparent practices. Compensation packages are based on several factors such as skill set, prior relevant experience, education, certifications, and market considerations. In addition to base compensation, individuals may be eligible for annual performance-based bonuses and equity (if applicable). We aim to pay salaries that are competitive, benchmarked against companies that are similar in stage, size, and market to Surgo Health. Our recruiter may be able to share more about our total rewards offerings and the specific salary range for the relevant role during the hiring process.
Our hiring philosophy
We hire for passion and core competencies.
We look for problem solvers and lateral thinkers.
We love it if you have done different things with your time.
If you think you are ideal for this position, write to us even if your experience doesn’t match all the requirements listed above.
Equal Opportunity and Diversity Policy
Surgo believes a diverse, inclusive staff makes a stronger team and more impactful organization and we are committed to building and developing this team and environment. Qualified people of all races, ethnicities, cultures, ages, sex, genders, sexual orientation, gender identities and expressions, languages, social class, marital status, religions, veterans status, and disabilities are strongly encouraged to apply.
Skills Required
- 7+ years of experience as an Executive Assistant supporting C-suite executives
- Experience in a startup or high-growth environment
- Bachelor's degree in Business, Communications, or a related field
- Ability to handle sensitive information with discretion and confidentiality
- Strong organizational, project management, and proactive problem-solving skills
- Impeccable attention to detail
- Ability to anticipate the CEO's needs and proactively address challenges
- Ability to work flexible hours across varying time zones
- Excellent written and verbal communication skills
- Ability to interface with senior executives and external stakeholders
- Proficiency with Microsoft Office, Google Suite, Zoom, and AI tools such as Claude
- Experience managing complex travel, calendars, and high-priority tasks
- Adaptability in a fast-paced, evolving startup environment
- Excellent teamwork skills
- Ability to influence cross-functional teams without formal authority
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The Company
What We Do
Surgo Health is a Public Benefit Corporation building an AI-powered data platform that reveals the 'why' behind people's health behaviors. They transform this intelligence into scalable products to help healthcare organizations drive impact, reduce costs, and advance inclusion.
