Executive Assistant (Boston & Toronto)

Posted Yesterday
Be an Early Applicant
2 Locations
In-Office
53K-89K Annually
Mid level
Fintech • Insurance • Financial Services
The Role
Provide advanced administrative support to 2-3 VPs: manage complex calendars, schedule meetings, coordinate travel and events, prepare agendas and draft presentations, handle expenses, support office logistics in Boston/Toronto, mentor admin staff, and manage projects to ensure timely completion.
Summary Generated by Built In

We are looking for a motivated Executive Assistant to join our growing Advanced Analytics team to support 2-3 Vice President/s (VPs). He/she will be responsible for the effective management of priorities through high quality administration.  

 

Position Responsibilities:   

 

Administrative Support: 

 

  • Provide diverse and advanced administrative support VP level staff   

  • Within established guidelines, relieve executive and/or officer of details and advanced administrative duties. Personally, take action whenever possible.  

  • Schedule meetings and prepare agendas.  

  • Manage complex calendars that change frequently own the draft of invites and be proactive to incorporate additional context for attendees  

  • Serve as the defacto office manager for staff on the floor.  

  • Perform other duties as assigned, such as taking minutes of meetings, or other administrative functions to support departmental meetings.  

  • Arrange and coordinate travel and meeting schedules, including travel agendas and meeting schedules. Handle details involving foreign travel including entry papers, currency, passports, and visas.  

  • Complete expense reports and maintain detailed records of expenses.  

  • May prioritize meeting requests, personally responding whenever possible using judgment on potentially urgent matters.  

  • Communicate information to and from the executive/officer to and from a wide range of internal and external contacts.  

  • Manage projects as assigned and ensure the accurate and timely completion of tasks. 

  • Generally, plan, organize and schedule own work. 

  • Follow up with billing related matters or expense charge discrepancies.  

  • Assist with the planning and implementation of departmental events and activities 

  • Assist in creating draft presentations  

  • Minor admin assistance to the team 

  • Assist with booking rooms and coordinating catering for the team in Boston. 

  • Support Real Estate-related tasks, including assigning seats and coordinating team moves. 

  • Organize Town Hall viewing rooms across sites for town halls and offsites. 

  • Act as a local point of contact for Boston team logistics, office coordination, and day-to-day administrative support. 

  • Coordinate visitor logistics for Boston-based meetings, including room access, guest registration, and on-site support needs. 

  • Partner with Facilities, Real Estate, and IT teams to support office-related requests, meeting room readiness, and employee onboarding logistics. 

  • Support coordination of Boston team events, leadership visits, working sessions, and employee engagement activities. 

  • Help maintain awareness of Boston office needs and escalate administrative, space, or meeting support issues as appropriate.     

  • Acts as back-up to other Executive Assistants on team  

  • Ability to be agile as priorities and request change 

 

Shared Responsibilities: 

 

  • EA team  

  • Work with others to ensure efficiency of the administrative and support functions.  

  • May oversee or collaborate on special projects or initiatives. 

  • Mentor administrative support staff.  

 

 

Required Qualifications:  

 

  • Bachelor’s degree in administration, business or relevant areas  

  • 2-5 years of related administrative assistant experience, some project management experience preferred  

  • Proficiency in all MS Office applications, as well as technology savvy  

  • Broad understanding of the organization’s policies and practices. 

  • Ability to work in a global work environment  

  • Strong oral/written communication skills required to interact with senior officers and representatives 

  • Excellent meeting planning and organizational skills (planning, coordination, priority setting, task management and follow through) 

  • Ability to manage complex and sensitive work situations with sound judgement, discretion, and empathy 

  • Highly collaborative and results-oriented 

  • Strong interpersonal skills and ability to work effectively across cultures 

 

Preferred Qualifications:  

 

Competencies: 

 

  • Activity Coordination 

  • Business Partnering 

  • Prioritization 

  • Service Delivery Effectiveness  

  • Troubleshooting/Technical Support  

 

Decision Authorities: 

 

  • Prioritizing meetings, calls, and situations for executive review. 

  • Improving administrative business practices to increase effectiveness. 

 

 

When you join our team:  

 

  • We’ll empower you to learn and grow the career you want.   

  • We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.   

  • As part of our global team, we’ll support you in shaping the future you want to see.   

 

#LI-Hybrid 

 

 

 

 

 

 

 

 

 

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Boston, Massachusetts

Working Arrangement

Hybrid

Salary range is expected to be between

$53,250.00 USD - $88,750.00 USD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify

Company: John Hancock Life Insurance Company (U.S.A.)

Skills Required

  • Bachelor's degree in administration, business, or relevant area
  • 2-5 years of related administrative assistant experience
  • Project management experience
  • Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
  • Technology savvy
  • Broad understanding of organizational policies and practices
  • Ability to work in a global work environment
  • Strong oral and written communication skills to interact with senior officers
  • Excellent meeting planning and organizational skills (planning, coordination, priority setting, task management)
  • Ability to manage complex and sensitive situations with judgement, discretion, and empathy
  • Highly collaborative and results-oriented
  • Strong interpersonal skills and ability to work effectively across cultures

Manulife Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Manulife and has not been reviewed or approved by Manulife.

  • Healthcare Strength Healthcare coverage is portrayed as comprehensive, spanning medical, dental, prescription drugs, vision, critical illness, and short- and long-term disability. Mental-health support is emphasized via EAP-style services and high annual coverage limits in some regions, alongside wellness programs and navigation tools.
  • Retirement Support Retirement offerings are positioned as a meaningful part of total rewards, including group RRSP/defined contribution pension options and employer matching in some cases. Ownership-related programs such as share purchase/stock options are also described as available for eligible employees.
  • Flexible Benefits Benefits are described as robust and flexible, with customizable packages and spending-account style options in some plans. Digital tools (mobile app/claims) and reward-linked wellness programs are framed as making benefits easier to use and more engaging.

Manulife Insights

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The Company
HQ: Toronto, Ontario
32,427 Employees
Year Founded: 1887

What We Do

Manulife is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We have more than 40,000 employees, over 116,000 agents serving ~34 million customers worldwide, and over $1.3 trillion in assets under management and administration. Visit www.Manulife.com to find out more. For Manulife terms of use, please visit http://bit.ly/SM_Terms

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