Executive Assistant and Operations Manager

Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries. 

Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people’s lives. Working in partnership makes it possible to deliver the world’s most impactful projects and programs as we turn challenge into opportunity and complexity into success. 

Our capabilities include program, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions. 

We are majority-owned by CBRE Group, Inc., the world’s largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner & Townsend and CBRE work together to provide clients with the premier program, project and cost management offering in markets around the world. 

Turner & Townsend is seeking a highly organized, proactive, and business-focused Executive Assistant & Operations Manager to support senior leadership while overseeing key operational, governance, compliance, and administrative functions across the business.

This role serves as a trusted partner to leadership, ensuring priorities are effectively managed, business operations run efficiently, and governance, risk, and client care activities are coordinated and tracked. 

Key Responsibilities:

Executive Support

• Provide proactive administrative support to senior leadership, including complex calendar management, meeting coordination, and travel planning. 
• Anticipate priorities, identify potential issues, and take action to ensure effective execution of leadership objectives. 
• Prepare briefing materials, presentations, reports, and executive communications. 
• Plan and coordinate leadership, management, governance, and board meetings. 
• Develop agendas, meeting materials, decision logs, action registers, and follow-up reports. 
• Coordinate domestic and international travel arrangements and itineraries. 
• Manage confidential and sensitive business information with discretion and professionalism. 
• Serve as a key point of contact between leadership and internal and external stakeholders. 

Operations & Business Management

• Coordinate operational activities to support business priorities and strategic objectives. 
• Establish and maintain operational processes, procedures, and documentation. 
• Track strategic initiatives, actions, and leadership commitments to ensure timely completion. 
• Maintain operational records and reporting systems. 
• Develop and maintain dashboards, trackers, and reporting tools for leadership teams. 
• Produce regular reports related to operational performance, compliance activities, risk management, governance actions, and client care initiatives. 
• Coordinate client care and satisfaction tracking activities. 
• Maintain client action logs and monitor follow-through on commitments and improvement actions. 

Governance, Compliance & Risk Management

• Maintain oversight of action items and accountability tracking across leadership teams. 
• Support annual planning cycles, business reviews, and strategic planning activities. 
• Support the implementation and maintenance of compliance programs, internal controls, and business policies. 
• Maintain risk registers and monitor mitigation actions in partnership with leadership teams. 
• Assist with audit preparation, policy reviews, governance reporting requirements, and business continuity activities. 
• Monitor business risks, issues, and escalation items, ensuring appropriate visibility and follow-through. 
• Ensure adherence to company policies, regulatory requirements, and client governance expectations. 
• SOX control responsibilities may be part of this role, which are to be adhered to where applicable.

• Minimum of 5 years' experience supporting senior executives, business leaders, or operational functions. 
• Demonstrated experience coordinating governance, compliance, risk management, or business operations activities. 
• Exceptional organizational, communication, stakeholder management, and problem-solving skills. 
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Advanced proficiency with Microsoft 365 applications including Outlook, Word, Excel, PowerPoint, Teams, and SharePoint. 

Success Measures

• Effective support of senior leadership and strategic priorities.
• Timely execution of leadership actions, governance activities, and business initiatives.
• Strong compliance and risk management oversight.
• Accurate and timely management reporting.
• Effective client care tracking and follow-through.
• Stakeholder satisfaction and operational excellence.

The salary range for this full-time role is $90K-$120K per year. Ranges are determined by role and level and represent a good faith effort to provide a fair and equitable salary. This range is a reflection of base salary only, not of a total compensation package.  Please note Turner & Townsend reserves the right to pay more or less than the posted range, depending on candidate’s experience and qualifications.

*On-site presence and requirements may change depending on our client's needs.

Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change.

We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance.

Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.

Please find out more about us at www.turnerandtownsend.com/ and https://www.heery.com/

All your information will be kept confidential according to EEO guidelines.

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It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time. 

Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.