Executive Assistant and Office Coordinator

Executive & Leadership Support (50%)

• Provide executive administrative support to the CEO and full leadership team, managing complex calendars, meetings, and travel logistics.
• Anticipate needs, proactively resolve scheduling conflicts, and ensure leaders are well-prepared for meetings and deadlines.
• Draft correspondence, meeting materials, and presentations with professionalism and polish.
• Support internal and external communication, ensuring accuracy, tone, and confidentiality.
• Manage follow-ups and task tracking to ensure priorities move forward efficiently.

Office Operations & Coordination (30%)

• Serve as the primary point of contact for DC office operations, maintaining a well-organized, professional, and welcoming environment.
• Oversee vendor relationships, office supplies, and technology needs.
• Support onboarding and offboarding logistics for new hires and contractors.
• Coordinate team meetings, retreats, and events — handling logistics, agendas, notes, and follow-up.
• Manage office budgets and expenses, submitting reports accurately and on time.

Cross-Team Project Support (20%)

• Assist with cross-functional projects, providing administrative, scheduling, and coordination support.
• Track project milestones, deadlines, and deliverables to ensure accountability.
• Identify and implement process improvements to enhance efficiency and communication across teams.
• Serve as a culture ambassador, supporting internal communications and team engagement activities.

Education and Experience

• Education: Bachelor’s degree in business administration, communications, public policy, or a related field preferred and/or equivalent work experience.
• 3–5 years of experience providing administrative or operational support, ideally in a start-up, nonprofit, or mission-driven organization.
• Experience coordinating across teams and supporting multiple executives.
• Demonstrated ability to communicate effectively with senior leaders and external partners.
• Proven track record of reliability, professionalism, and confidentiality.

Skills Required

• Communication: Exceptional verbal and written communication skills, with the ability to draft clear, polished, and professional correspondence for internal and external stakeholders. Comfortable representing the organization with poise and professionalism in written materials, meetings, and events.
• Organization and Time Management: Strong organizational skills with the ability to manage complex calendars, prioritize multiple tasks, and coordinate several projects simultaneously. Maintains focus and composure in a fast-paced environment while meeting deadlines with accuracy and care.
• Attention to Detail: Meticulous record keeping and scheduling discipline. Ensures accuracy in documentation, communications, and follow-through so that leadership and teams can operate with confidence and efficiency.
• Problem-Solving and Initiative: Demonstrates resourcefulness and sound judgment in addressing unexpected challenges. Anticipates needs, identifies opportunities for improvement, and takes initiative to find practical, effective solutions that keep work flowing smoothly.
• Adaptability: Thrives in a dynamic, evolving environment and is comfortable navigating ambiguity. Demonstrates flexibility, resilience, and a calm, solutions-oriented approach amid shifting priorities and startup pace.
• Personal Attributes: A self-starter who produces high-quality work independently while knowing when to seek input or collaboration. Brings professionalism, positive energy, discretion, and impeccable integrity to every interaction. Embodies CredLens’ “calm in the storm” ethos — steady, thoughtful, and proactive under pressure.
• Mission and Values Alignment: Deeply aligned with CredLens’ mission to improve transparency, quality, and equity in education and workforce data. Demonstrates commitment to building a strong, inclusive, and collaborative workplace culture and contributing to meaningful social impact through operational excellence.
• Diversity, Equity, and Inclusion Commitment: Actively values and advances diversity, equity, inclusion, and belonging within the organization. Seeks and incorporates diverse stakeholder perspectives in planning, communication, and execution, recognizing that inclusive collaboration leads to better insights and stronger outcomes.