Executive Administrative Assistant

We are a human brand.  We are a culture brand. We are Four Seasons. 

Join Our Prestigious Team as Executive Administrative Assistant to General Manager at Four Seasons Hotel Prague 

At Four Seasons, we are more than just a luxury hotel brand – we are a family committed to excellence, culture, and unforgettable experiences. 

About the role: 

We are seeking an experienced and highly motivated Executive Administrative Assistant to provide exceptional support to our General Manager at our prestigious 5-star luxury hotel. This role requires an individual with a strong ability to coordinate and manage multiple stakeholders, events, and projects. The ideal candidate will possess excellent organizational skills, be proactive in managing tasks, and display outstanding customer service and communication abilities. Confidentiality is critical to this role, and innovation, creativity, and independent thought will be highly valued. This position also involves working on impactful projects related to sustainability, charity, and supporting the General Manager in various follow-ups, ensuring an exclusive guest experience. 

What You will do: 

Coordination & Logistics Management: 

• Efficiently manage and coordinate daily operations, ensuring seamless communication between departments and stakeholders. 

• Support the General Manager with event planning and logistics, from initial concept to final execution. 

• Oversee scheduling, including coordinating meetings, travel, and logistics for the General Manager and other senior leadership members. 

• Help track key performance indicators (KPIs) and performance goals as set by the General Manager, providing regular reports and updates.

Guest Relations & Feedback: 

• Respond promptly and professionally to guest feedback, ensuring concerns are addressed with discretion and urgency. 

• Maintain and enhance a guest-centric approach to communication, acting as the liaison between the General Manager and guests. 

• Handle special requests and VIP guest services, contributing to the luxury guest experience. 

Project & Event Management: 

• Take charge of managing various independent projects, including charity initiatives, sustainability programs, and other high-priority initiatives. 

• Actively participate in the hotel's Green Committee, driving sustainability efforts and initiatives in alignment with the hotel’s environmental goals. 

Confidentiality & Professionalism: 

• Maintain strict confidentiality when handling sensitive and private information related to the hotel, guests, and the leadership team. 

• Adhere to all hotel policies regarding privacy and discretion, ensuring the highest levels of integrity and professionalism. 

Innovative Thinking & Creativity: 

• Bring new ideas and creative solutions to enhance operational efficiency, guest experience, and sustainability initiatives. 

• Participate in brainstorming sessions, offering your opinion on improving processes and elevating the hotel’s reputation. 

What You will bring: 

• Proven experience in a luxury hotel, hospitality, or customer service environment. 

• Strong organizational and multitasking skills, with the ability to manage complex logistics and multiple stakeholders. 

• Excellent communication skills (both written and verbal) and a customer-focused attitude. 

• Ability to work independently, showing initiative and taking ownership of projects. 

• Active interest or experience in sustainability practices and charitable work. 

What we offer: 

• Competitive remuneration 

• Excellent Training and Development opportunities 

• Discover the world with attractive employee rates at Four Seasons Hotels worldwide 

• Additional week of vacation 

• Complimentary Employee Meals and laundry/dry cleaning 

• Employee benefit cafeteria system 

Why Four Seasons? At Four Seasons we are committed to offering an exceptional environment for both our guests and employees. As an Executive Administrative Assistant to the General Manager, you will be an integral part of our luxury hotel team, with the opportunity to make a lasting impact on our guest experience, sustainability initiatives, and overall operations. We offer competitive compensation, excellent benefits, and a dynamic work environment where your ideas and creativity will be valued. 

If you are passionate about hospitality, have a knack for coordination, and thrive in a luxury setting, we would love to hear from you! 

This job requires applicants to have current work authorization in the country of Czech Republic. 

This position is offered for an indefinite period of time. Your trial period will be 3 months.