Granite Telecommunications is seeking a dynamic and results-oriented Executive Account Manager to join our team. In this pivotal role, you will be responsible for managing and nurturing relationships with key accounts, ensuring customer satisfaction, and uncovering growth opportunities within your portfolio. You will serve as a trusted advisor to executive stakeholders, driving strategic initiatives and delivering exceptional value to our clients.
Key Responsibilities:
- Customer Satisfaction:
- Act as the primary point of contact for key accounts, ensuring their needs are met and expectations exceeded.
- Conduct regular check-ins and performance reviews to gather feedback and address concerns promptly.
- Implement strategies to enhance customer experience and loyalty.
- Perform Quarterly business reviews with customer and with Granite leadership
- Uncovering Growth Opportunities:
- Identify and pursue upselling and cross-selling opportunities within existing accounts.
- Partner closely with the sales team to develop and execute strategies that promote upselling initiatives.
- Analyze customer data and market trends to propose innovative solutions that align with client goals.
- Collaborate with internal teams to develop customized offerings that meet specific customer needs.
- Executive Relationships:
- Build and maintain strong relationships with C-level executives and decision-makers at client organizations.
- Present strategic insights and value propositions to executive teams, ensuring alignment with their business objectives.
- Foster a culture of partnership and collaboration, acting as a liaison between customers and internal teams.
- Strategic Planning:
- Develop program plans that outline growth strategies, customer engagement tactics, and performance metrics.
- Monitor program performance and adjust strategies as necessary to achieve targets.
- Build and present growth models based on customer initiatives and manage to meet/exceed
- Collaboration:
- Work closely with sales, marketing, and operations teams to ensure seamless service delivery and customer success.
- Participate in cross-functional initiatives to drive overall business growth.
Travel Requirement:
- 40% travel may be required, which could include last-minute travel to meet client needs or attend meetings.
Qualifications:
- Bachelor's degree
- 7+ years of experience in program management or a similar customer-facing role, preferably in telecommunications or technology.
- Proven track record of achieving sales targets and enhancing customer satisfaction.
- Strong interpersonal and communication skills, with the ability to build relationships at all levels.
- Strategic thinker with strong analytical skills and the ability to identify growth opportunities.
- Proficiency in CRM software and other relevant tools.
#LI-GC1
#LI-GC1
Preferred QualificationsGranite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.
Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.
Our offices have onsite fully equipped state of the art gyms for employees at zero cost.
Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.
We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.
Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.
Granite was recently named One of Forbes Best Employers for Diversity.
Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.
If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.
EOE/M/F/Vets/Disabled
Skills Required
- 7-10+ years of experience in executive account management, strategic accounts, enterprise sales, or customer success
- Proven experience managing large, complex enterprise or private equity-backed portfolios
- Strong executive presence with the ability to influence senior stakeholders
- Demonstrated success leading cross-functional teams without direct authority
- Exceptional communication, analytical, and problem-solving skills
Granite Telecommunications Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Granite Telecommunications and has not been reviewed or approved by Granite Telecommunications.
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Healthcare Strength — Health, dental, and vision coverage are often highlighted as strong, with several mentions of robust healthcare benefits. Feedback suggests the core medical offerings are a notable advantage within the package.
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Retirement Support — A 401(k) with company match is frequently cited as a meaningful positive. Feedback suggests the retirement program contributes appreciably to overall total rewards.
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Strong & Reliable Incentives — Sales roles feature uncapped commissions and bonus potential that can materially increase total earnings for strong performers. Feedback suggests variable compensation can be highly rewarding when performance targets are achieved.
Granite Telecommunications Insights
What We Do
Granite is a dynamic and rapidly growing company serving the exciting and demanding Telecommunications market. 2018 EIS awardee. The success we have achieved to date has been the direct result of the outstanding team of people that make up our company. It is a team that is committed to satisfying customers by producing, and supporting high quality, cost effective telecommunications solutions. We gain satisfaction from exceeding our customer expectations by doing the best possible job we can, and continuously improving what we do and how we do it. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success. Granite is one of the premier telecommunications solutions providers for businesses across the United States and Canada. With unparalleled North American coverage, Granite is the leading corporate phone service provider to multi-location companies through our scalable solutions, customized to manage all your local, regional and national locations. Through long-term commercial wholesale contracts, Granite offers dial-tone, infrastructure solutions, advanced data services, broadband, and security services to our customers at significant savings. Enjoy on-line location pre-qualification, order entry, order tracking and revenue reporting along with premier account managers.
