Executive, Account Management

"To be the most loved everyday food and groceries destination!" - that’s our mission at foodpanda (small ‘f’).

foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!

We are looking for enthusiastic problem solvers to join us in scaling our platform, to digitalise businesses in Asia, uplift rider livelihoods and build a hyper-convenient platform for our customers. If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. Our diverse and high-performing team comprises people from more than 60 nationalities, and we welcome all experiences, backgrounds, and perspectives.

Roles and Responsibilities
 

• Be responsible for building and maintaining strong, long-lasting relationships with our partner restaurants
• Act as the key point of contact in portfolio management, assist with high severity requests or issue escalations when necessary
• Regular communication with partner restaurants. Activate set of services (compliance performance, promotional deals, online marketing packages etc.) to facilitate portfolio & revenue growth; meet or exceed goals for account retention, development and maintenance
• Constant assessment and revision of partners operations, ensuring smooth flow of service throughout the entire delivery process
• Interact closely with staff members from Content, Sales and Marketing for lead generation, content management, vendor services

• 1-2 years of experience in an operational sales or account management role, possess outstanding communication and interpersonal skills
• Performance-driven, confident, friendly, have a strong work ethic and positive attitude while working in a fast- paced environment
• Enjoy building long term relationship based on trust and improving the operational work-flow with restaurant partners
• Good knowledge of online marketing concepts and tools, interested in working in the restaurant industry
• Excellent command of both English and Cantonese, fluency in Mandarin would be a plus
• Knowledge in the use of Salesforce is preferred

What We Offer

• A dynamic and challenging work environment.
• A company committed to developing you personally and professionally.
• A great working atmosphere with regular company and team events.
• A vibrant and international team committed to diversity and inclusion.
• Responsibility from day one in a fast growing and global company.
• Other benefits include free food, health and dental insurance, and learning and development opportunities!

Our parent company, Delivery Hero, is a global leader in the food delivery industry processing over 3 million orders every day and operating in 40+ markets in the world, with 18,000 employees and approximately 500,000+ restaurant partners.