The Role
Manage operational excellence across dLocal's payments network by coordinating partnerships, enhancing merchant go-lives, and ensuring process improvements.
Summary Generated by Built In
Why should you join dLocal?
dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets.
By joining us you will be a part of an amazing global team that makes it all happen, in a flexible, remote-first dynamic culture with travel, health and learning benefits, among others. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.
What’s the opportunity?
The Execution & Enablement (E&E) Manager plays a key role in bridging strategy and execution for dLocal’s Payins business across the APAC region. This role ensures smooth delivery of operational initiatives, supports market expansions, and drives consistency between global mandates and regional execution. You’ll be the establishing and managing the relationships with our payment partners in APAC.
What will I be doing?
- Merchant & Partner Enablement
- Serve as the key contact for enabling new payment methods and capabilities in APAC markets.
- Work closely with partners and internal teams to ensure timely enablement and testing of payment processors.
- Ensure credential requests and onboarding for new merchants and payment partners are within SLAs.
- Mandates & Regional Enablement
- Receive and analyze local and regional mandates, assessing operational and business impacts.
- Ensure changes are properly communicated and implemented across countries.
- Support internal communication of regional mandates and maintain centralized mandate logs.
- Operational Execution
- Validate enhancement estimates and assess operational impact of new features or configurations.
- Monitor processor performance and risk appetite across markets.
- Track implementation timelines and ensure alignment between global initiatives and local execution.
- Maintain CRM and internal tracking systems up to date with project and partner information.
- Cross-Functional Collaboration
- Partner with Product, Engineering, and Ops to roll out new payment features or integrations.
- Act as the bridge between strategic planning and operational readiness for Payins projects.
- Support business continuity and issue escalation processes with structured communication and follow-up.
What skills do I need?
- 5+ years of experience in payments, fintech, or partnerships / operations enablement roles.
- Strong network of partnerships with local acquirers, processors, FinTech companies
- Strong understanding of payment methods, processors, and local payment ecosystems in APAC.
- Excellent organizational and project management skills, with the ability to manage multiple priorities.
- Experience working cross-functionally with technical and non-technical teams.
- Analytical mindset with attention to operational detail.
- Clear communicator, proactive problem solver, and self-starter comfortable with ambiguity.
What do we offer?
Besides the tailored benefits we have for each country, dLocal will help you thrive and go that extra mile by offering you:
- Remote work: work from anywhere or one of our offices around the globe!*
- Flexibility: we have flexible schedules and we are driven by performance.
- Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity.
- Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded.
- Learning & development: get access to a Premium Coursera subscription.
- Language classes: we provide free English, Spanish, or Portuguese classes.
- Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
- dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!
*For people based in Montevideo (Uruguay) applying to non-IT roles, 55% monthly attendance to the office is required
What happens after you apply?
Our Talent Acquisition team is invested in creating the best candidate experience possible, so don’t worry, you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process!
Also, you can check out our webpage, Linkedin, Instagram, and Youtube for more about dLocal!
Top Skills
Bi Tools
Confluence
Excel
Google Sheets
JIRA
SQL
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The Company
What We Do
dLocal started with one goal – to close the payments innovation gap between global enterprise companies, and customers in emerging economies. We have over 900 payment methods, in more than 40 countries.
With the ability to accept local payment methods and facilitate cross-border fund settlement worldwide, our merchants reach billions of underserved consumers in the high-growth markets of Africa, Asia, and Latin America. dLocal offers the ideal payment solutions for global commerce:
Payins: Accept local payment methods
Payouts: Compliantly send funds cross-border
Defense Suite: Manage fraud effectively
dLocal for Platforms: Unify your platform’s payment solution
Local Issuing: Localize payments for your gig-economy workers, suppliers, and partners
