The Role
Lead operational excellence by managing key partnerships and optimizing payment processes. Oversee partner relationships, contract negotiations, and merchant integrations to enhance performance and reduce costs.
Summary Generated by Built In
Why should you join dLocal?
dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets.
By joining us you will be a part of an amazing global team that makes it all happen, in a flexible, remote-first dynamic culture with travel, health and learning benefits, among others. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.
What’s the opportunity?
- Lead operational excellence across dLocal’s Payins network by building and managing long-term, value-driven relationships with processors, acquirers, APM providers, card schemes, and issuers.
- Be the primary operational partner manager for key partners, owning partner health, performance improvements, and commercial outcomes.
- Work cross-functionally (Customer Success, Commercial AMs, Product, Compliance, Global Payins) to reduce costs, increase approvals and reliability, and deliver best-in-class merchant go-lives.
- Drive measurable impact: improve approval rates, reduce latency and costs, lower incident escalation, and accelerate merchant time-to-revenue.
- Lead the end-to-end process of identifying, evaluating, negotiating, and implementing new payment methods, as well as optimizing existing solutions, to ensure continuous operational excellence and seamless integration across the business.
What will I be doing?
- Partner & processor management
- Own day-to-day operational relationship for assigned partners: onboarding, credential/contract changes, operational migrations, and go-live readiness.
- Coordinate root-cause investigations and remediation with partners and internal teams to resolve business and technical blockers.
- Coordinate with Business Assurance and relay processor feedback; support market-specific needs and practices to improve continuity.
- Enablement & commercial responsibilities
- Negotiate pricing, SLAs and special commercial terms; enable partner features and new payment flows.
- Manage the fines process: track, upload evidence, and ensure card-scheme mandates are implemented.
- Merchant-facing operational support
- Provide hands-on enablement and hypercare for merchant integrations and go-lives; act as the escalation contact for CS and AM teams during critical incidents.
- Performance optimization & market intelligence
- Analyze rejection reasons, partner performance, and routing to implement initiatives that increase approvals and reduce costs.
- Identify and help integrate new operational capabilities (new tenders, features) and benchmark partner performance against market standards.
- Governance, reporting & continuous improvement
- Maintain and drive the Partners Health Matrix; run health reviews and deliver action plans.
- Report progress, risks and outcomes to stakeholders; own core KPIs and continuous improvement initiatives.
What skills do I need?
- 6+ years in payments/fintech operations, partner/processor or issuing and acquiring management (experience with card schemes and APMs strongly preferred).
- Proven ability to negotiate pricing, SLAs and commercial agreements with partners.
- Strong understanding of payment flows and operations (APIs, webhooks, credentials, routing, settlement, reconciliation); comfortable working with Product and Engineering.
- Data-driven mindset with strong root-cause analysis skills. Proficient with Excel/Sheets; SQL or BI tools a plus.
- Working knowledge of scheme mandates, fines processes, and operational compliance (AML/KYC considerations).
- Excellent communication and ability to influence across functions and with external partners.
- Experience leading cross-functional programs, merchant go-lives, and driving actions under tight timelines.
- Bias for action, ownership, strong organisation, and ability to operate across time zones and manage multiple initiatives.
- Bachelor’s degree in Business, Computer science, Engineering, Economics, or related field; fluency in English (additional languages a plus).
What do we offer?
Besides the tailored benefits we have for each country, dLocal will help you thrive and go that extra mile by offering you:
- Remote work: work from anywhere or one of our offices around the globe!*
- Flexibility: we have flexible schedules and we are driven by performance.
- Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity.
- Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded.
- Learning & development: get access to a Premium Coursera subscription.
- Language classes: we provide free English, Spanish, or Portuguese classes.
- Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
- dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!
*For people based in Montevideo (Uruguay) applying to non-IT roles, 55% monthly attendance to the office is required
What happens after you apply?
Our Talent Acquisition team is invested in creating the best candidate experience possible, so don’t worry, you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process!
Also, you can check out our webpage, Linkedin, Instagram, and Youtube for more about dLocal!
Top Skills
APIs
Bi Tools
Excel
SQL
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The Company
What We Do
dLocal started with one goal – to close the payments innovation gap between global enterprise companies, and customers in emerging economies. We have over 900 payment methods, in more than 40 countries.
With the ability to accept local payment methods and facilitate cross-border fund settlement worldwide, our merchants reach billions of underserved consumers in the high-growth markets of Africa, Asia, and Latin America. dLocal offers the ideal payment solutions for global commerce:
Payins: Accept local payment methods
Payouts: Compliantly send funds cross-border
Defense Suite: Manage fraud effectively
dLocal for Platforms: Unify your platform’s payment solution
Local Issuing: Localize payments for your gig-economy workers, suppliers, and partners
