At Mr. Cooper Group, You Make the Dream Possible.
Our purpose is simple: Keeping the dream of homeownership alive. As a Mr. Cooper Group team member, you play a big role in making that dream possible. Around here, we know our roles and work together, volunteer to make a difference, and challenge the status quo when needed. Everything we do is in the care and service of our teammates and our customers.
Join us and make the dream of home ownership possible!
Job Summary
As the Executive Principal, Strategic Communications, you will play a leadership role on the Corporate Communications team, driving communication efforts around the Company’s strategy, priorities and key initiatives as well as communications for our Executive Leadership Team. Additionally, you’ll oversee the company’s crisis and issue management communications response. As a VP-level role and function, you will be required to think strategically and execute flawlessly.
In this newly-created position, you will play a pivotal role in shaping the organization's business narrative and enhancing visibility of the company’s strategy, priorities and critical projects. You’ll lead the executive communications strategy and execution, spanning thought leadership and reputation management, as well as ensuring that team members understand and are engaged on the company strategy and values. Additionally, in crisis situations, you serve as the communication lead, outlining the company’s response strategy and crafting the corresponding communication materials. The Executive Principal, Strategic Communications, will report to the SVP, Corporate Communications and work in close partnership with the media relations and employee communications leaders.
The Corporate Communications team is a collaborative group, working and engaging with partners from every area of the organization to deliver impactful external and internal messages. A bias toward action, meticulous attention to detail, and a forward-thinking mindset, coupled with a collaborative spirit and the ability to handle multiple projects and priorities, are what makes this group so effective. A role on this team will require expertise in crisis communications, executive messaging and change management.
Job Duties:
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Act as a trusted partner to the senior leadership team to develop and implement communications plans and strategies to ensure initiatives, projects, and priorities are successfully and consistently communicated to all audiences.
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Spearhead the company’s executive communications strategy for internal and external audiences, focusing on driving team member engagement while building trust and managing the company’s reputation with external stakeholders.
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Collaborate with PR/Media Relations and Internal Communication teams to execute communication efforts across multiple channels and audiences.
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Represent the Communications team in crisis response and issues and change management, including situation analysis, message development, monitoring and response, media inquiries, internal communication, and reputation management.
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Develop and implement communication plans to effectively manage and mitigate reputational risks during times of crisis or change management.
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Develop and implement internal crisis communication plans to keep team members informed during emergencies or significant events; ensure timely and accurate information is provided to team members to maintain trust and stability.
Experience / Education Requirements:
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Bachelor’s degree in communications, public relations, journalism or related field.
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Minimum 10-12 years’ experience developing written messages in communications roles for complex organizations or job equivalent.
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Demonstrated experience working effectively with executives.
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Experience managing crisis communications and media relations on behalf of a public company and/or a financial institution.
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Ability to translate leaders' high-level priorities into specific ideas and concepts, an understanding of tailoring messages for a variety of audiences. Strong knowledge of executive communications practices.
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Ability to successfully manage multiple ongoing tasks and responsibilities of varying degrees of complexity simultaneously.
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A strong strategic orientation, commitment to excellence, and attention to detail. Ability to handle all information with sensitivity, discretion and solid judgment.
Mr. Cooper Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a protected veteran. EOE/M/F/D/V
Job Requisition ID:
023062
Job Category:
Marketing & Communications
Primary Location City:
Dallas
Primary Location Region:
Texas
Primary Location Postal Code:
75019
Primary Location Country:
United States of America
Additional Posting Location(s):
What We Do
With nearly 4 million customers, we are a proud leader in the home loan servicing industry. But are we content? No way. Every day we challenge convention and reimagine the home loan experience for the better. It’s what makes us who we are.
We’re Challengers of Convention
Challenging the status quo is in our DNA. We’re ditching the old ways and reimagining what homeownership should look like in the era of smart phones, Mars missions, and avocado toast.
We’re Champions for Our Customers
Giving homeowners the best experience possible is the reason we come to work. We believe in honesty, simplicity, and always having our customer’s back.
We’re Cheerleaders for Our Team
Transforming an industry takes a world-class team. Ours is over 9,000 Coopers strong. Creating a place where they love to work isn’t just an HR goal — it’s part of Mr. Cooper's mission.
We’re here to keep the dream of homeownership alive. That means throwing out the old ways and revolutionizing the way people sell, buy and own their homes using the latest technology and good old fashioned customer service.
At Mr. Cooper Mortgage we see a world where homeownership is less worrisome and more rewarding, where having a mortgage is no longer a burden but an opportunity, where homeowners feel 100% in control of their finances and future.
Is Mr. Cooper Mortgage your kind of place? If so, we can't wait to hear from you.
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