What you will do
Johnson Controls is seeking a highly skilled and motivated Exchange Messaging Admin to join our IT Operations department! You will have the opportunity to provide advanced support email, Exchange, web mail, messaging, and other related services. This role involves assisting in the analysis, design, testing, documentation, and implementation of changes to IT services, solutions, and processes.
Get ready to support multiple complex, and global, IT services/processes across various functional areas and locations! This is a remote position. Candidates must be US citizens.
How you will do it
-
Provide Level 1 and Level 2 support for Office 365 services, including Exchange Online, Outlook, and other email-related services.
-
Manage user mailbox quotas, support legal discovery, regulatory compliance, and other auditing and reporting activities.
-
Coordinate with JCI configuration of Microsoft ISA firewalls to front-end OWA, Outlook over HTTPS, and SharePoint portal.
-
Provision new user/shared mailboxes in Office 365 and configure resource mailbox options.
-
Handle spam blocking, rules modifications, and email flow-related issues.
-
Resolve Outlook connection issues, calendar issues, and email flow-related issues.
-
Address external users' mail flow issues and Office 365 groups issues.
-
Manage spam filtering, whitelisting domains or IP/senders, and archive email issues.
-
Provide support for ADFS issues and troubleshooting AAD connect errors.
-
Ensure compliance with Office 365 security protocols, including Azure Information Protection, Advanced Threat Protection, and Exchange Online Protection.
-
Set up AAD connect to sync on-premise AD with Azure AD and troubleshoot AAD connect errors.
What you will need
Required
-
Bachelor's degree in Computer Science, Information Technology, or similar discipline
-
3+ years of experience in IT operations, with a focus on email, Exchange, web mail, messaging, and related services.
-
Strong analytical, design, testing, documentation, and implementation skills.
-
Excellent problem-solving abilities and experience in resolving medium complexity items.
-
Ability to support multiple standardized or a few complex IT services/processes across various functional areas and locations.
-
Experience with Office 365 services, Exchange Online, Outlook, and other email-related services.
-
Knowledge of Office 365 security protocols and AAD connect.
-
US Citizenship is required.
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.
Similar Jobs
What We Do
At Johnson Controls, we transform the environments where people live, work, learn and play. From optimizing building performance to improving safety and enhancing comfort, we drive the outcomes that matter most. Dedicated to protecting the environment, we deliver our promise in industries such as healthcare, education, data centers and manufacturing. With a global team of 100,000 experts in more than 150 countries and over 130 years of innovation, we are the power behind our customers’ mission.
Our leading portfolio of building technology and solutions includes some of the most trusted names in the industry, such as Tyco®, York®, Metasys®, Ruskin®, Titus®, Frick®, Penn®, Sabroe®, Simplex®, Ansul® and Grinnell®.
