At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.
Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.
About the team and the role:
This role focuses on resolving customer-related issues through a ticket-based system supporting the Global Customer Experience (GCX) and Authenticity Guarantee teams. You will investigate cases, track inbound shipments, and ensure timely, accurate resolutions within service level agreements (SLAs). The role plays an important part in maintaining alignment across teams and supporting a consistent customer experience.
What you will accomplish:
Investigate and resolve tickets related to disputes, claims, appeals, and shipment tracking within defined SLAs
Act as a key link between GCX and Authenticity Guarantee teams to support issue resolution and information flow
Track inbound shipments and provide accurate updates to internal stakeholders
Apply problem-solving and conflict management skills to assess cases and support fair outcomes
Maintain accuracy and attention to detail when reviewing cases and updating systems
Manage workload effectively in a fast-paced environment with changing volumes and priorities
Contribute to team performance by meeting quality, timeliness, and adherence expectations
What you will bring:
Strong analytical skills, including the ability to gather and interpret data, identify trends, and present insights using tools such as Excel
Clear written communication skills, with the ability to document findings and updates effectively
Ability to assess complex scenarios and support balanced, outcome-focused decisions
Experience navigating multiple systems and processes in a structured environment
Strong problem-solving skills and the ability to work independently with sound judgement
Effective time management skills, with the ability to meet SLAs and adapt to shifting priorities
Comfort working in a ticket-based environment with high attention to detail
Additional Details
eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [email protected]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.
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Skills Required
- Strong analytical skills, including gathering and interpreting data, identifying trends, and presenting insights using Excel
- Clear written communication skills and ability to document findings and updates effectively
- Ability to assess complex scenarios and support balanced, outcome-focused decisions
- Experience navigating multiple systems and processes in a structured environment
- Strong problem-solving skills and ability to work independently with sound judgment
- Effective time management skills and ability to meet SLAs and adapt to shifting priorities
- Comfort working in a ticket-based environment with high attention to detail
eBay Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about eBay and has not been reviewed or approved by eBay.
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Healthcare Strength — Medical, dental, and vision coverage begin on the date of hire, complemented by mental health resources, an EAP, disability coverage, FSAs, and wellness initiatives.
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Leave & Time Off Breadth — A robust mix of PTO, paid holidays, flexible work styles, parental leave, and a four‑week paid sabbatical after five years supports work‑life balance.
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Equity Value & Accessibility — Total compensation commonly includes stock components, with access to an employee stock purchase plan at a discount and stock awards enhancing overall packages.
eBay Insights
What We Do
eBay Inc. is a global commerce leader that connects millions of buyers and sellers around the world. We exist to enable economic opportunity for individuals, entrepreneurs, businesses and organizations of all sizes. Our portfolio of brands includes eBay Marketplace and eBay Classifieds Group, operating in 190 markets around the world. We offer sellers the ability to grow a business with little barrier to entry regardless of size, background or geographic location. We never compete with our sellers. We win when our sellers succeed. Buyers who shop on our Marketplace and Classifieds platforms enjoy a highly personalized experience with an unparalleled selection at great value.
