Pay: $13.75/hour + Potential for Performance-based Bonus
Schedule: Monday - Friday 8 am - 5 pm
LOCATION: Hybrid - In office on Tuesday, Wednesday, Thursday)
OverviewThe purpose of an Exceptions Specialist is to look into abnormalities that appear on our client’s bills. As a Utility Expert you will learn to decipher when meter reads and other information on the bills seems to be out of the ordinary. You will be a part of a team that has the potential to make a big impact on our clients. For example, in 2022 we were able to save our clients a combined total of $2,381,327.63!!!
Responsibilities
As an Exceptions Specialist, you will:
- Research and resolve anomalies in utility provider bills.
- Communicate with utility providers and clients through email and on the phone.
- Determine the best course of action to resolve issues and contacting the necessary party.
- Detect inefficient processes and find innovative solutions
- Medium phone usage-outbound calls with providers and clients, 25-50% of your day.
Preferred-Skills
- Attention to detail
- Ability to explain complex ideas, both verbally and written, using clear, professional language
- Ability to prioritize time well and push yourself to consistently achieve higher goals
- Problem-solving skills – ability to independently use the resources and tools provided to you
- Comfortable using a computer, Google Drive, and Excel
- Committed to quickly learning and adapting to new computer software
- Ability to meet deadlines
- High School diploma or equivalent
Top Skills
What We Do
Conservice is the largest utility management and billing company in the United States, offering a suite of solutions developed on an industry friendly platform. These solutions include the installation of utility sub-meters, billing each resident for their individual utility usage and other monthly charges, and a utility management program that handles a client’s utility invoice process from payment of the invoices, to rate analysis and procurement. Conservice focuses on meeting the specific needs of their clients by offering fully integrated solutions that greatly reduce operating costs and promote conservation, while maintaining an unmatched level of customer service to both the customer and resident.
