Exception Tracking Specialist

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Summary

This position will be responsible for managing clients’ expectations, specifically for NTC’s exception curative service (also known as “side letter”). To ensure that orders are flowing in and through the production areas in a manner that meets or exceeds the various SLAs of client contracts, primarily NTC’s largest exception curative client.

Essential Functions

• Manage and coordinate orders for assigned exception curative accounts including ensuring the receipt and ingestion of client orders as well as the delivery of the product sold to the client within the agreed upon timeframe.

• Prepare reports for weekly coordination calls with the client, their buyers, and other vendors regarding the curing of exceptions (referred to as “side-letter” by the client).  As additional clients are sold this service, the Exception Tracking Specialist will work with the new clients as established.

• Coordinate across Production Divisions to ensure client’s orders are moving and that there are no issues prohibiting the flow of orders through the Production Divisions.

• Provide the Executives of Client Services with prediction and/or forecasts of orders within or outside of production or any production stops or slows.

• Ensure that there are no backlogs in their area.

• Ability to work overtime and weekends if needed. Perform other related duties as assigned.

• Perform other related duties as assigned

Essential Knowledge, Skills, & Abilities

• Ability to work in a fast-paced, metrics driven environment.

• Knowledge of Trade Exceptions and/or Side-letter services

• Ability to work outside of the regular work schedule if needed.

• Ability to work in a fast-paced environment.

• Extensive knowledge of the production lines of all production divisions.

• Intermediate to advanced experience with Discoverer Reporting.

• Commitment and ability to cultivate a diverse and inclusive work environment.

Education

• High School Diploma or equivalent.

Experience

• 1+ years of relevant industry experience required.

• Thorough knowledge of NTCs Trade Exceptions and/or Side-letter services

Compensation and Benefits

• Covius offers an extensive benefits package for all employees, including medical, dental, vision and 401(k)!

• Compensation: $16.14/hr to 20.18/hr

Application Guidelines

For best consideration, please submit your resume and application materials as soon as possible. Review of applications will begin immediately.

Working Conditions

Work is performed in a climate controlled indoor administrative office setting.  The noise level in the work environment is usually quiet to moderate, depending upon the office or meeting location.

Physical Demands and Activities

While performing the duties of this job, the employee is occasionally required to communicate.  The employee frequently is required to remain stationary.  The employee is rarely required to move about the office, operate a computer and other office machinery, such as calculator, copy machine, and computer printer; rarely position self to maintain files; rarely moves boxes weighing up to 10 lbs. Close and distance observation required with ability to observe objects at close range in presence of glare or bright lighting (e.g., computer screen).  Must possess the ability to communicate information and ideas so others will understand and have the ability to interact with external and internal stakeholders.

NTC Non-Exempt Operations Position

The amount of work that needs to be accomplished to service the needs of NTC clients is subject to fluctuations.  Due to these fluctuations, NTC may require its employees to move from an area where work is slower to an area where their services are more needed by NTC.

The willingness of personnel to assist in or move to other areas within NTC, when needed, is an important factor for the company to meet the needs of our clients.  NTC strives to communicate in advance any change in job duties, roles, expectations, etc., however advance notice may not always be possible.

Covius is committed to equal opportunity in all employment practices to all qualified applicants and employees without regard to race, color, religion, gender, gender identity, age, national origin, pregnancy, disability, genetics, marital status, military or veteran status or any other protected category as established by local, state, and federal law. This policy applies to all aspects of the employment relationship including recruitment and hiring, placement, promotion, transfer, compensation, disciplinary action, layoff, leaves of absence, training, and termination. All such employment decisions will be made without unlawful discrimination based on any prohibited basis.

The essential functions, working conditions and physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Please note that all job descriptions are not intended to be all-inclusive.  This job description is not designed to cover all activities, duties or responsibilities that are required of the employee for this job.  Employees may be required to perform other duties at any time with or without notice to meet the ongoing needs of the organization.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!